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PARTNER PERSPECTIVE How Financial Center First Ramped Up Their Payments Platform

Lower wait times and more self-service options result in higher member satisfaction.

By SWBC
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June 01, 2020


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PARTNER PERSPECTIVE Protecting Your Portfolio From Delinquent Auto Loan Accounts

Now is the time to evaluate your credit union’s collections operation.

By SWBC
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February 03, 2020


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PARTNER PERSPECTIVE Outsourced Collections Halloween Horror Stories

Properly vetting third-party collectors can ensure laws are followed and members are treated fairly.

By SWBC
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November 04, 2019


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PARTNER PERSPECTIVE 5 Standard Reports Your Outsourced Collections Partner Should Provide

If your credit union works with a third-party vendor for your collections efforts, you know how important it is to ensure your partners perform at an optimal level. These are the five standard reports that you should expect from your collections partner.

By SWBC
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October 07, 2019


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PARTNER PERSPECTIVE 3 Regulatory Policies Your Collections Team Ought To Know

Consumer protections apply equally to in-house and outsourced collections teams, and training for compliance should be a priority.

By SWBC
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August 05, 2019


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PARTNER PERSPECTIVE Leveraging Technology Integrations To Streamline Your Workflow

Turnaround times, member service, benefit from efficient LOS processes, especially in an environment of falling interest rates.

By SWBC
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August 05, 2019


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PARTNER PERSPECTIVE Responsible Consumer Complaint Management

Having a system in place helps effectively address causes and lowers the risk of reputational damage.​

By SWBC
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June 03, 2019


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PARTNER PERSPECTIVE As Trucks Drive Auto Sales, Watch For Signs Of Delinquency

Protecting consumers and lenders alike takes on new urgency as sticker prices surge and loan terms lengthen.​

By SWBC
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February 04, 2019


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PARTNER PERSPECTIVE 4 Things To Consider When Looking For An Outsourced Collections Partner

Trained professionals help ensure credit union members receive quality services from a third-party collector.​

By SWBC
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November 05, 2018


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PARTNER PERSPECTIVE Streamline Your Collections With Technology

Software tools can help a credit union’s collection staff be more productive while providing better service.​

By SWBC
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August 06, 2018


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PARTNER PERSPECTIVE Make Your Credit Union A Borrower’s First Choice

Rise above the competitive pool to win business.

By SWBC
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June 04, 2018


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PARTNER PERSPECTIVE Are Your Lending Capabilities Competitive?

Credit unions have available and need to deploy the same kind of consumer-friendly lending options their larger competitors are providing.

By SWBC
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May 07, 2018


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PARTNER PERSPECTIVE How Millennials Are Changing Their Purchasing Behavior

Mini-houses, alternative leasing options, robust apps, are just part of the opportunity and challenges for serving a generation about to inherit trillions.

By SWBC
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April 02, 2018


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PARTNER PERSPECTIVE Digital Relationship Building Key To Forming Customer Loyalty

Put into action what you already know about your members, and do it in ways that build value one small step at a time.

By SWBC
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December 04, 2017


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PARTNER PERSPECTIVE Translating Consumer Expectations Into A Practical User Experience

Flexible, scalable technology helps the credit union and members succeed, and it must be intuitively easy to use.

By SWBC
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September 11, 2017


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PARTNER PERSPECTIVE 3 Ways To Engage Your Digital Members

Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.​

By SWBC
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March 01, 2017


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PARTNER PERSPECTIVE How Heritage FCU Increased Sales By Nearly 50%

The Indiana credit union increased GAP sales by nearly 50% by thinking outside the vehicle protection box.

By SWBC
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December 26, 2016


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PARTNER PERSPECTIVE The Importance Of Integrating Payment Reconciliation With Your Credit Union's Core

Automating processes by the batch saves time, effort, and money while increasing accuracy and reducing member visits to the branch.

By SWBC
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September 12, 2016


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PARTNER PERSPECTIVE Does Your Collection Reporting Stack Up?

Here are four elements of a collection reporting system that will help you effectively measure your operation’s success.

By SWBC
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July 11, 2016


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PARTNER PERSPECTIVE Turning Lemons Into Lemonade

GAP insurance can help lenders make lemons out of lemonade in a time of low interest rates.

By SWBC
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June 06, 2016


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PARTNER PERSPECTIVE Serve Indirect Borrowers With Convenient Online Payment Solutions

A solid indirect payment solution can lead to strong relationships with new borrowers and multiple potential income streams.

By SWBC
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March 07, 2016


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PARTNER PERSPECTIVE The Collector's 3-Step Guide To Resolving Delinquent Accounts

Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.

By SWBC
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December 07, 2015


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PARTNER PERSPECTIVE How Internet PIN Debit Can Reduce Exposure

In a day and age when cyber security is of utmost concern, how can expanding your payment acceptance capabilities protect both you and your borrowers?

By SWBC
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September 14, 2015


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PARTNER PERSPECTIVE The Great Shrinking Auto Loan Margin

As auto lending competition continues to increase and interest rates decrease, it’s more important than ever for financial institutions to find innovative ways to increase their profit margins.

By SWBC
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August 03, 2015


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PARTNER PERSPECTIVE Can Cross-Selling Enhance Your Auto Lending Strategy?

Cross-selling is a key component in creating true value in your auto lending strategy and increasing member loyalty.

By SWBC
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June 01, 2015


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PARTNER PERSPECTIVE Self-Serve Processing Is "The New Black"

Borrowers will pay fees for the ability to make a payment online or over the phone. The bottom line: convenient payment options are no longer optional.

By SWBC
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February 02, 2015


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PARTNER PERSPECTIVE Is Your Lending Strategy Missing Something?

Offering insurance at the close of each loan can complete your institution’s lending strategy and provide optimal member service.

By SWBC
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October 07, 2013


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