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FEATURE Industry Trends: Auto Lending (1Q20) Exclusive Content

Decreased consumer spending and a pronounced pullback from indirect lending programs contributed to slower auto loan growth at credit unions in the first quarter of 2020.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Mortgages (1Q20) Exclusive Content

Historically low rates to start the year has contributed to strong mortgage lending through March.

By Aman Johal

June 30, 2020


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FEATURE Industry Trends: Loans (1Q20) Exclusive Content

Following one of the most productive lending years in the history of the credit union movement, the first quarter of 2020 offered new challenges. But strong mortgage originations negated a pullback in consumer lending to push overall loan balances higher.

By Sam Taft

June 30, 2020


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FEATURE How 6 Credit Unions Cope With Mortgage Madness

Rate locks and staffing boosts are two ways credit unions are pushing through mortgage applications in today’s ultra-low rate environment.

By Marc Rapport

June 29, 2020


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FEATURE Lessons In Leadership: Kristy Hesse

The chief human resources officer at Community First Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 29, 2020


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PARTNER PERSPECTIVE COVID-19’s Impact On The Payments Industry

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.

By Elan Financial Services
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June 29, 2020


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FEATURE 7 Credit Unions. 2 Questions About Prepping For More Pandemic Fallout

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.

By Marc Rapport

June 22, 2020


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FEATURE Lessons In Leadership: Marci Francisco

The SVP of member experience at Premier America Credit Union discusses her credit union's response to the coronavirus pandemic.

By Erik Payne

June 22, 2020


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FEATURE Widespread Pandemic: Learnings And Implications Evident In First Quarter Data

In the current environment, member circumstances and behaviors are changing. It is incumbent upon credit union leadership to monitor these changes and respond accordingly.

By Jay Johnson

June 22, 2020


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FEATURE A Major Metro Partnership Provides Grants To City Workers

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge the income gap.

By Erik Payne

June 22, 2020


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FEATURE How To Complete A Merger … Remotely

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.

By Erik Payne

June 17, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

June 15, 2020


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FEATURE Risky Business: Compliance And Change On Overdrive At WSECU

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.

By Marc Rapport

June 15, 2020


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PARTNER PERSPECTIVE How Are Credit Unions Managing Costs In A Time Of Crisis?

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.

By ICI Consulting, Inc.
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June 15, 2020


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FEATURE How RBFCU Cultivated Staff’s Skills While Saving Members’ Finances

A pandemic response brought the Texas cooperative to a new level of teamwork and learning.

By Marc Rapport

June 15, 2020


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PARTNER PERSPECTIVE Video Banking In The Bigger Member Services Picture

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.

By Glia
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June 15, 2020


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FEATURE Lake Trust Brings In The Consumer Cavalry To Process PPP

The Michigan credit union shuffled its lending deck as member loan activity demanded.

By Erik Payne

June 08, 2020


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FEATURE Good Timing: Distributed Ledgers Launch During The Pandemic

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.

By Marc Rapport

June 08, 2020


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FEATURE Teachers Shares Stories From A COVID-19 Hotspot

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.

By Marc Rapport

June 08, 2020


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FEATURE How To Build A Better Collections Process

The need to streamline paperwork spurred Wings Financial Credit Union to rethink its loan collections.​

By Erik Payne

June 04, 2020


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FEATURE Lenders On Loan Make Mortgages At Affinity Plus

The Minnesota credit union shifted 45 consumer lenders and others with loan experience to help the cooperative meet a flurry of mortgage activity.

By Erik Payne

June 01, 2020


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FEATURE Lending Pros Share Pandemic-Fueled Lending Lessons

A new story each day this week as five credit unions share how they handled sudden change and soaring needs by adapting people, processes, and products.

By Marc Rapport

June 01, 2020


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PARTNER PERSPECTIVE College Prepped: Making Sure Your Private Student Lending Program Is Built For Success During The Pandemic, And Beyond

By addressing today’s unique challenges, while remaining focused on the long view, credit unions engaged in private student lending have a powerful opportunity to connect with the next generation of members.​

By CU Student Choice
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June 01, 2020


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PARTNER PERSPECTIVE How Financial Center First Ramped Up Their Payments Platform

Lower wait times and more self-service options result in higher member satisfaction.

By SWBC
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June 01, 2020


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FEATURE Credit Unions Overcome PPP ‘Nightmare’

Portal crashes. Controversies. Confusion. Despite a shaky start, the Paycheck Protection Program is providing badly needed capital to more than 4.3 million small businesses nationwide.

By E.C. Harrison

May 27, 2020


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FEATURE A Credit Union Career Isn’t For Me. Change My Mind. (Part 1)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to fill tomorrow’s leadership bench.

By Rebecca Wessler

May 26, 2020


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FEATURE How To Stand Out In A Field Of Potential Employers

Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.

By Rebecca Wessler

May 26, 2020


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FEATURE CommonWealth One Makes The Most Of Staying At Home

Employees and employer benefit from homegrown e-learning initiative.

By Marc Rapport

May 26, 2020


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FEATURE Video Banking Comes Of Age In The Time Of COVID-19

Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.

By Marc Rapport

May 25, 2020


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FEATURE Pandemic Response Vendor Showcase - Part 3

Looking for new solutions to help your credit union navigate this crisis? Check out these featured credit union suppliers that are delivering cutting-edge products and services.

By Callahan & Associates


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