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In the age of digital, a “people-helping-people philosophy” is needed more than ever.
May 02, 2022
The CEOs of Canopy Credit Union and Med5 FCU offer insights into sharing branch space with unlikely partners.
Integrate the cloud, data automation, AI, and self-service innovations to offer top-line member experience to credit unions and their members.
Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and personalized manner.
Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.
April 25, 2022
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United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.
Kristine Rellihan works toward the ideal blend of efficiency, goal alignment, impact, internal service satisfaction, and process workflow at Dupaco Community Credit Union.
Along with hosting its first Financial Inclusion Forums — intended to be an annual event — the California credit union is making efforts to provide products and services that meet the needs of underserved consumers who might be intimidated by traditional FIs.
Since its launch, small monthly contributions from members of North Carolina's State Employees' Credit Union have helped fuel more than $216 million in total giving from the SECU Foundation.
April 20, 2022
This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.
April 18, 2022
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
Celebrate Earth Day with some recycled best practices featured previously on CreditUnions.com.
The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.
April 11, 2022
Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.
South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.
The Connecticut credit union has an in-depth plan for how it plans to help narrow the racial wealth gap and expand access to underbanked consumers.
Credit unions should focus on product, experience, and innovation while leveraging their established brands and market presence.
April 04, 2022
Vehicle production continues to suffer in 2022 and experts predict effects to ripple into 2023 and beyond.
Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.
Sustainable success requires continuous reinvention, adaptation, and a willingness to innovate.
Name, image, and likeness (NIL) contracts are still new, but three intrepid credit unions share best practices and lessons learned about building relationships with college players.
March 28, 2022
Inflation and international trade sanctions cast shadows over member spending behavior in the near future.
Vehicles are selling, but credit unions must consider the risks of financing less reliable used cars at all-time-high prices.
Low loan rates are attractive to members, and credit unions have managed to offset interest spread compression through controlling or deferring expenses
Consumers spent at pre-pandemic levels through the second half of the year.
Lenders reported a record year for originations in 2021 despite rising asset prices and rates increases, both of which were substantively driven by inflationary pressures.
Attracting top talent now involves competing with the whole country, not just the shop down the street, and cooperatives are doing what they can to attract and retain employees.
Larger average mortgage balances have offset the reduced pipeline, and credit unions are holding these loans on their balance sheets at greater rates.
Cooperatives are using cash to meet rebounding loan demand and invest in higher-yielding securities and investments.
AI, chat bots, autonomous programs, and more are improving member service and back-office efficiency.
March 21, 2022
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