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High used car prices make buying out the residual on a leased vehicle a burgeoning business, and this New Jersey credit union is targeting that trade.
May 16, 2022
More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and low-income communities.
After 18 years as CEO at the Kalamazoo, MI, cooperative, DeBoer is ready to pass the torch to a new generation of leaders.
Punitive fees are going away, and employee expenses are increasing. Finding member-friendly sources of non-interest income is more important than ever.
Since its launch in 2010, the credit union’s Summer Youth Employment Program has helped young members earn an income, save money, and build financial wellness.
May 09, 2022
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Six things to consider when determining which vendor is the best choice to migrate IBM i and other servers to the cloud.
A better borrower experience offers a clear competitive advantage.
The SECU Foundation from North Carolina-based State Employees’ Credit Union has made a name for itself by homing in on key areas where it can have an impact across the state. The philanthropy’s biggest success, however, might be the buy-in it gets from members.
A partnership between the Michigan-based credit union and a local economic development group is helping new businesses test concepts and gain business experience via a new incubator space.
Online threats and responses evolve, but focusing on diligence and compliance helps the California cooperative stay ahead.
Retail banks and credit unions were among the first industries to focus on customer experience. These roles demonstrate how any cooperative can improve upon theirs.
May 02, 2022
In the age of digital, a “people-helping-people philosophy” is needed more than ever.
The CEOs of Canopy Credit Union and Med5 FCU offer insights into sharing branch space with unlikely partners.
Integrate the cloud, data automation, AI, and self-service innovations to offer top-line member experience to credit unions and their members.
Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and personalized manner.
Rates alone won’t cut it. To remain relevant today, tomorrow, and for years to come, credit unions must make an impact in the lives of their members and communities. These stories featured in the past month of CreditUnions.com show how.
April 25, 2022
United FCU offers support by reducing overdraft and NSF fees; Amplify flat-out eliminates them.
Kristine Rellihan works toward the ideal blend of efficiency, goal alignment, impact, internal service satisfaction, and process workflow at Dupaco Community Credit Union.
Along with hosting its first Financial Inclusion Forums — intended to be an annual event — the California credit union is making efforts to provide products and services that meet the needs of underserved consumers who might be intimidated by traditional FIs.
Since its launch, small monthly contributions from members of North Carolina's State Employees' Credit Union have helped fuel more than $216 million in total giving from the SECU Foundation.
April 20, 2022
This Military Saves Month, check out how efforts within credit union land have earned three cooperatives the Designation of Savings Excellence.
April 18, 2022
Grant Gallagher leads from the intersection of member education and public relations to build brand and impact at his New Jersey credit union.
Celebrate Earth Day with some recycled best practices featured previously on CreditUnions.com.
The CEO came to the industry late in her career but was a transformational leader at the Indianapolis-based credit union.
April 11, 2022
Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.
South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.
The Connecticut credit union has an in-depth plan for how it plans to help narrow the racial wealth gap and expand access to underbanked consumers.
Credit unions should focus on product, experience, and innovation while leveraging their established brands and market presence.
April 04, 2022
Vehicle production continues to suffer in 2022 and experts predict effects to ripple into 2023 and beyond.
Issuing sustainable cards is a simple way to reduce carbon footprints and support green initiatives.
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