Many financial institutions are turning toward funding agents to manage their position within The Clearing House (TCH) RTP® network funding account. This funding account allows TCH to clear and settle the transaction at the same time that the actual transaction is being made from member to member. Funding agents provide financial institutions with the liquidity
Join Callahan & Associates for Trendwatch on Tuesday, November 15 at 2:00 PM ET to learn about credit union performance trends gathered from 3Q 2022 data. You’ll find out where cooperatives are experiencing success and where additional opportunities lie. During Trendwatch, you’ll also get current insights into vital financial and operational metrics related to growth,
The United in Sustainability Credit Union Summit brings together credit union professionals and leaders in the industry to share best practices and ideas. Climate-risk mitigation and US legislation, new measurement tools and insights on DEI, as well as stories on community impact from credit unions on the front lines of climate change will be just
2022 is the year of doing more with less. You are being asked to handle more member questions and requests with fewer staff and less time to get it all done. Join us on Wednesday, April 20th at 11 PT / 2 pm ET as we highlight two ways credit unions are using self-service and
What’s the ROI on a Member Experience program? Focusing on the member experience feels like the right thing to do, but executives are always seeking data to quantify the relationship between loyalty and bottom line results. With a robust benchmark consisting of over 8.5 million surveys from over 160 credit unions, Member Loyalty Group has
Join Rene Cooper, director of training and staff development at Knoxville TVA Employees Credit Union ($3.4B, Knoxville, TN) and Kimberley Trimble, senior vice president and chief people officer, for a discussion about how the credit union is boosting performance with a program geared to support up-and-coming leaders.
Join us for Trendwatch on Wednesday, May 18 at 2:00 PM ET to learn about credit union performance trends gathered from 1Q 2022 data You’ll find out where cooperatives are experiencing success and where additional opportunities lie. During Trendwatch, you’ll also get current insights into vital financial and operational metrics related to growth, penetration, lending,
Despite the obstacles presented this past year, credit unions have come together and redefined what it means to be a member-serving organization. As we continue to adjust technology strategies in 2022, the Callahan team invites you to join us and a select group of your industry peers on May 19 at 2 p.m. ET for
To stay in compliance, you probably have a security information and event management (SIEM) system in place to collect important event log data. And you have a handful of smart folks managing a 24/7 Security Operations Center (SOC). Or maybe you are outsourcing both to a trusted vendor. Besides the satisfaction of checking a box,
As you make plans for the coming year, attend the HR Roundtable on June 14-15, 2022 in Nashville, TN for insights you won’t find anywhere else. Callahan Roundtables have been regarded as some of the best events in the credit union industry, year after year. These Roundtables are designated solely for credit union leaders. The
Longer onboarding, focus groups, and peer leadership help Community First retain strong employees year after year.
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line fixes into bottom-line wins.
Delivering human-centered service in a digital world is no longer a luxury for credit union contact centers — it’s a necessity.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.
A cross-functional team comprising nearly 20% of staff helped the Maryland-based credit union manage the crisis while staying focused on helping members.
When money stops making sense, people suffer a crisis of financial confidence. Now’s the time to reconnect with members to help them establish long-term stability.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
Structured protection strategies provide potentially higher long-term total returns than bonds while muting the volatility and downside risk traditionally associated with equities.
The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket ball court shape a culture of inclusive banking that serves members and employees.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.