Artificial intelligence is helping credit unions respond to member requests in a way that doesn’t make self andservice seem like they don’t belong together. The chatbots these cooperatives are deploying not only learn on the job but also offer a touch of personality. During this webinar, Callahan & Associates Alex Gekas will moderate an interactive
Diversity, equity, and inclusion programs continue to be vital and have taken center stage in industries of all types. Credit union DEI programs have also become more prevalent in recent years, but how do you ensure your cooperative keeps moving forward effectively in this long-term journey? During this webinar, Callahan & Associates’ Alix Patterson will
Heartland Credit Union Association (HCUA) Convention & Annual Meeting provides keynote sessions, exhibit hall, topical breakouts and plenty of networking. In-person and virtual options.
Join Corporate Central and ECCHO for this 60-minute webinar where we will review the terms of being an HIDC and discuss how that legal status has consequences when RDC indemnity claims are resolved.
This webinar will cover: • How digital marketing leads to increased connections and sales • How DeepTarget helps financial institutions engage end users • How surprisingly little time Jolt CU invested for its phenomenal results!
As credit unions emerge from nearly two years dominated by the pandemic, there’s a continuing need for credit union executives to learn and benefit from shared knowledge and experience. Callahan’s Virtual Roundtables provide that opportunity. The HR Virtual Roundtable brings together HR professionals to learn, network, and discuss current trends and issues with peers from
Every bank and credit union is different, and it’s unlikely that any off-the-shelf digital banking solution will meet every need. Join us to explore the importance of platform flexibility, including configuration and admin tools, and best practices around leveraging an SDK to address customization. Is your institution ready to quickly adapt to meet tomorrow’s market
This virtual training is a mix of self-paced digital learning and interactive group web events to teach you tips, tricks, and shortcuts for customizing Peer-to-Peer. You gain a better understanding of your market, the knowledge to monitor progress towards specific goals, and provide valuable insight to your team. To get the most out of this
Friction is the enemy of adoption – whether it’s payments, online loan origination, digital apps, or almost any financial institution transaction. During the pandemic, the branches closed and end users adopted digital banking tools and methods beyond what would normally have occurred. MAP recognizes that it’s not just payments that are going full-on digital, it’s
Join us for the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service. This book reveals why every service interaction should happen on the customer’s own screen whether that’s a mobile device, laptop, or desktop computer even in situations where a
CreditUnions.com revisits three credit unions to learn how their strategies have evolved since their original spotlight and see what’s in store for the future.
A national leader in urban agriculture shows how front-line insights drive real local impact — and why credit union branches are perfectly positioned to do the same.
Kirtland Credit Union’s five-tiered scoring system and rigorous approval process might look like red tape, but it’s streamlining resource allocation and improving efficiency for credit union for growth.
Half of Americans feel financially secure, yet one in five is suffering. A consortium of credit unions is changing the narrative by focusing on emotional engagement and trust.
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
After an anxious 2025, CFOs and observers across the industry are preparing for the year ahead — for better or for worse.
Quality payments are a hallmark of the ACH Network. Follow the rules and do right by members.
The next big storm in the Gulf isn’t an “if,” it’s a “when,” but the small Gulf-area credit union has a plan to help the community get back on its feet when the time comes.
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.