A handful of employees have worked across the Michigan cooperative to identify nearly 250 ways to improve efficiencies, member service, the employee experience, and more.
DuPage Credit Union has offered online appointment scheduling for nearly 18 months, but the arrival of the novel coronavirus earlier this spring pushed the cooperative to rethink the necessity of face-to-face engagements.
Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member service to a whole new level.
Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
When the novel coronavirus forced the lobby closure of Discovery FCU’s lone branch, the Pennsylvania credit union fought back with the rapid deployment of an appointment scheduling and lobby management system.
A regional bank closed in a rural New York town. Northern Credit Union stepped in to ensure residents weren’t without financial services for long.
Wes Girling adds user design expertise and project coordination to product development and process improvement at State Employees Credit Union of Maryland.
Credit unions have made deposit and market share gains during the year; now, many must re-evaluate their branch channels as they work to better align products and services with the changing needs of members.
The Washington cooperative is making short-term changes with an eye toward long-term consequences when it comes to remote work.
How United and Blue federal credit unions completed construction on their new headquarters with little or no delay.
The annual conference offered insights on why service organizations remain a strategic asset for credit unions and how collaboration, AI, and advocacy are shaping what comes next.
Alltru FCU stopped treating education as the end goal. Now, financial empowerment guides product design, access, and risk decisions.
More than 50 million U.S. households earn less than the minimum average income needed to cover basic costs of living.
Automatic enrollment and community partnerships help the credit union foundation expand access to early savings for underserved families.
Studies show credit card debt and Buy Now, Pay Later usage continue to rise. Bigger increases could be around the corner.
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.