California

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How AI Improved Training At Premier America

The California cooperative uses artificial intelligence to help staff build rapport with members. Employees love it, efficiency is up, and service is better than ever.
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Premier America Improves Financial Inclusion For CSUN Students And Beyond

How an on-campus branch supports immediate financial needs and builds lifelong relationships with members.
Partner Perspectives

Unlock Growth In A Challenging Lending Environment: How Credit Unions Can Innovate To Meet Evolving Member Needs

Discover how leveraging technology can streamline your lending processes, enhance member satisfaction, and drive growth in a challenging economic landscape.
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The Benefits Of Advisory Boards Go Beyond Accountability

From focus groups to influencer marketing, two credit unions share why advisory boards are a valuable tool for any credit union.
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What Do Credit Unions REALLY Want From Their Core Processors?

A survey of industry leaders shows what tipped the scales when selecting their most recent core provider — the answers extend way beyond the price ...
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Evolving HR Roles For An Evolving Workforce

HR leaders offer insights into their job titles, the impact they have on their credit unions, and how their roles have evolved as employee needs ...
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Personalization In Account Opening: How Technology And Personal Service Can Coexist

When properly used, cross-sell features in the account opening process can strengthen banking interactions.
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10 Steps To Better Business Intelligence

It takes the right people, the right tools, and the right processes to create a data-driven culture.
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7 Ways To Gain A Wider Reach With A Narrow Field Of Membership

Niche credit unions don’t let eligibility requirements hinder innovation or growth.
Features

What’s Keeping CIOs Up At Night?

Three technology leaders talk about what’s on the horizon for cybersecurity.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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