Culture

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People Or Pedigree? Why Not Both!

PSECU doubles down on culture with an approach to recruitment and training that emphasizes growing talent as well as hiring it.
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Credit Human Scores Staff Satisfaction

Internal NPS scores and employee experience surveys help the San Antonio cooperative measure worker sentiment.
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Interns Inspire Innovation At California Credit Union

The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
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¿Habla Finance? At WECU, Employees Are Learning.

Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
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Lori Smith On Leadership

The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
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Employee Certifications Turn Tellers Into Teachers

Canopy Credit Union’s push to certify staff as financial coaches is part of a broader strategy to build community resilience, strengthen internal culture, and deepen ...
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Better Member Experience? There’s A Class For That.

First Financial of Maryland is cultivating cross-functional leadership and breaking down silos through a hands-on experience designed to spark inspiration and unify culture around the ...
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Insights From The Outside: Reuniting Together

Three recovering bankers share new experiences at Together Credit Union.
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CEO Onboarding: Susan Gruber, UVA Community Credit Union

Gruber’s transition to CEO of UVA Community Credit Union brought leadership challenges, cultural shifts, and strategic transformations that all highlight the importance of decisive leadership.
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How Mission And Momentum Have Revolutionized Great Lakes Credit Union

Putting people first has transformed the Illinois-based cooperative into a local powerhouse that stands apart from the competition — and this is only the beginning.
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