Member Segmentation Paves The Way To Personalization
PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
PSECU takes a realistic segmentation strategy to keep personalization manageable yet effective.
Two credit unions with double-digit share growth offer insight into how they are attracting, and keeping, money in the cooperative.
This Valentine’s Day, see how credit unions share the love via rewards programs and other givebacks.
The Memphis credit union has improved retention, electronic services, and accounts per household by delivering the right messages to the right members.
BCU uses spreadsheet ciphering to identify potential new employee group partners while KCT relies on shoe leather.
This week, CreditUnions.com looks at best practices to make the most of mobile and online strategies.
How Redstone Credit Union’s small marketing staff used email analytics and automation to help sell thousands of new checking accounts.
Sooper Credit Union creates an intimate member rapport through personalized URLs.
By using personalized emails with an interest rate special, Northwest FCU attracted more than $1 billion in new loans.
Navy Federal Credit Union posted solid share growth and strong loan growth during 2005. Read about other key 2005 results for the world’s largest credit union.
The West Coast cooperative supports local education through a summer internship program, and alumni have left their mark on the credit union’s operations.
Americans increasingly value security over showy when it comes to financial happiness.
Need to optimize service delivery and member experience across branches and digital services? Maybe it’s time for a chief delivery officer.
Credit unions are leaning into their values and fine-tuning outreach strategies to meet the emotional and financial needs of worried members.
The credit union integrates financial education with products tailored to young people to help these members build confidence and independence.
Boost loyalty with lifestyle checking accounts that offer perks like telehealth, ID protection, and travel discounts.
Language training at the Pacific Northwest credit union is laying the groundwork to better serve Spanish speakers in the region.
The seasoned CHRO shares insights about intention, inclusion, and more from State Farm to United Way to Community First Credit Union.
Look beyond the headlines to better understand what is driving current market trends and how they could impact your credit union’s investment portfolio.
With economic uncertainty on the horizon, credit union members are moving money into lower-term deposits and paying down debt, helping to boost margins and lower delinquency across the industry.