What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
The Right Price For The Right Products
March 9, 2015
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This week, CreditUnions.com explores how today’s cooperative financial institution balances risk, perks, and member benefits.
The Price Is Right
March 9, 2015
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Properly pricing and managing the loan portfolio is a major driver of success for a credit union.
Early Pay Builds Loyalty At DCU
March 6, 2015
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Digital Federal Credit Union has been building member loyalty with direct deposit early paydays.
Winter Weather Blues
March 5, 2015
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Bonds are down, jobless claims are up, and the 10-Year Treasury yield could hinge on February’s jobs reports.
6 Tips To Host Electrifying Employee Events
March 2, 2015
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The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye every time.
Member-Focused Staff Can Sell With Tech Tools
March 2, 2015
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You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Two Stock Records And An Ugly Scene At The House
February 26, 2015
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Watch for frenzied news coverage at month’s end as stock traders target two landmarks for the Dow and NASDAQ.
2014 Credit Union Performance In 7 Charts
February 26, 2015
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These seven charts highlight how things have changed in the past year and offer insight into what it means for credit unions moving forward.
2014 Year-End Leaders In Credit Card Growth
February 25, 2015
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What credit unions stood out for their spectacular credit card growth as of Dec. 31?
How To Align Investments With Balance Sheet Needs
February 24, 2015
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Patelco Credit Union takes a holistic view when it comes to evaluating investment decisions.
The Right Price For The Right Products
This week, CreditUnions.com explores how today’s cooperative financial institution balances risk, perks, and member benefits.
Early Pay Builds Loyalty At DCU
Digital Federal Credit Union has been building member loyalty with direct deposit early paydays.
Winter Weather Blues
Bonds are down, jobless claims are up, and the 10-Year Treasury yield could hinge on February's jobs reports.
6 Tips To Host Electrifying Employee Events
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye ...
Member-Focused Staff Can Sell With Tech Tools
You can have a member-focused staff while increasing sales and growing fee-income opportunities through technology.
Two Stock Records And An Ugly Scene At The House
Watch for frenzied news coverage at month's end as stock traders target two landmarks for the Dow and NASDAQ.
2014 Credit Union Performance In 7 Charts
These seven charts highlight how things have changed in the past year and offer insight into what it means for credit unions moving forward.
2014 Year-End Leaders In Credit Card Growth
What credit unions stood out for their spectacular credit card growth as of Dec. 31?
How To Align Investments With Balance Sheet Needs
Patelco Credit Union takes a holistic view when it comes to evaluating investment decisions.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.
The Price Is Right