What’s In A Name: Chief Efficiency Officer
Kelli Wisner-Frank serves as the linchpin between finance and innovation at Community Choice Credit Union, aligning automation, smarter processes, and cost discipline to turn front-line
Finance
Your hub to learn how credit unions manage assets and liabilities, boost non-interest income, improve efficiencies and productivity, and maximize returns.
Top Finance Articles
6 Lessons For Credit Unions From Craft Breweries
Craft breweries demonstrate how commitment to value, operational agility, and community focus can ignite growth and drive property.
The K-Shaped Recovery And An Economy Divided
Inflation, debt, and income inequality are fueling a K-shaped, post-pandemic recovery, widening the gap between different economic segments and challenging lower-income households.
Juggling Insights From Day 1 Of Drive ’19
May 15, 2019
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It’s time for credit unions to respond to changes in consumer expectations in the lending experience.
Education, MX, And Strategic Planning
May 13, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Trends In Interest Rates Spark Considerable Income Growth
May 13, 2019
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Credit unions reaped the benefits of upward rate movement and the associated repricing benefits for new loan originations in 2018.
Let The Robots Automate. Let The Humans Serve.
May 6, 2019
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How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Member Relationships Deepen As Credit Union Membership Increases
May 6, 2019
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More Americans are turning to credit unions and their member-focused, non-profit financial model.
Tepid Inflation Readings Emerge
May 3, 2019
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This insightful monthly market commentary will help you look beyond the headlines to better understand what is driving the current market trends that could impact your credit union’s investment portfolio.
Best Of April 2019
May 1, 2019
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Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Contactless, The Great Recession, And 2019 Priorities
April 29, 2019
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Five can’t-miss data points this week on CreditUnions.com.
6 Metrics That Showcase The Power Of Benchmarking
April 22, 2019
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Savvy credit unions benchmark their performance against similar institutions to establish more meaningful goals and performance evaluations.
Balance Sheet Basics, Social Media Command, And A New Vision
April 22, 2019
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Five can’t-miss data points this week on CreditUnions.com.
Juggling Insights From Day 1 Of Drive ’19
It's time for credit unions to respond to changes in consumer expectations in the lending experience.
Education, MX, And Strategic Planning
Five can't-miss data points this week on CreditUnions.com.
Trends In Interest Rates Spark Considerable Income Growth
Credit unions reaped the benefits of upward rate movement and the associated repricing benefits for new loan originations in 2018.
Let The Robots Automate. Let The Humans Serve.
How a New Jersey credit union uses new tools to automate old jobs and free up staff to serve members better.
Member Relationships Deepen As Credit Union Membership Increases
More Americans are turning to credit unions and their member-focused, non-profit financial model.
Best Of April 2019
Based on April traffic (and our editorial instincts), here are the top articles and blogs that appeared on CreditUnions.com.
Contactless, The Great Recession, And 2019 Priorities
Five can't-miss data points this week on CreditUnions.com.
6 Metrics That Showcase The Power Of Benchmarking
Savvy credit unions benchmark their performance against similar institutions to establish more meaningful goals and performance evaluations.
Balance Sheet Basics, Social Media Command, And A New Vision
Five can't-miss data points this week on CreditUnions.com.
Browse Topics
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
Tepid Inflation Readings Emerge