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Kathy Martin On Leadership

The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of disruptive change.

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My Generation

What Do I Want From A Banking Experience?

Revisiting the topics of The Millennial Disposition through the eyes of Syed, a 20-year-old student at the University of South Carolina.
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Kathy Martin On Leadership

The senior vice president at Directions Credit Union discusses strategies for developing new managers and challenging senior executives to think differently in the face of ...
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Lessons From A 12-Month Turnaround

A new approach to the credit union basics of people and finance helped this West Virginia cooperative turn six-figure losses into seven-figure gains.
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How To Score With HELOCs

Targeted promotions generate enough volume to make up for the smaller margin on home equity lines at SECU of Maryland.
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Strengthening Portfolio Performance Is Critical In Today’s Auto Lending Marketplace

The inability to properly measure, manage, and predict risk appropriately has been the ruin of many a lender.
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Recent Events Impacting The Regulatory Landscape

While the new administration and Congress could change the CFPB, the bureau’s rules remain in effect and should be the subject of careful compliance.
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Centralized Lending Leads To Triple The Consumer Loans

Credit Union of Southern California moved to a centralized lending environment in summer 2016. Here’s how the credit union built its team and adjusted policies.
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How Funding Is The Key To Maintaining Robust Lending Portfolios

Non-member deposits join indirect lending, MBLs, and loan participations as liquidity strategies.
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Is Quality Control Part Of Your Credit Union’s Culture?

There’s help out there for ensuring QC happens among people and processes.
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3 Ways To Engage Your Digital Members

Expand your payment channels, conduct a “user journey” audit, and partner with experienced, trusted providers.
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