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What’s In A Name: CRO

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.

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Exit Interview: Jenny Lorenz, Linn Area Credit Union

Now-retired Hawkeye State CEO looks back on 35 years of change and a legacy of leadership.
Callahan Collections

How This Small Indiana Credit Union Works To ‘Bridge The Gap’

Afena FCU partners with a local foundation to take on payday lenders with long-term, low-rate loans with a savings component and financial counseling.
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How To Build BI From Scratch

After a two-year concerted effort, Teachers FCU is turning its goal of attaining real-time data insights into a reality.
Features

Establishing The Engagement Model Of The Future

Opti-channel: a new approach to using analytics to meet digital expectations one member at a time.
Features

What’s In A Name: Senior Member Insights Manager

Alliant’s Maura Ronayne uses business intelligence to help the credit union make intelligent business decisions from the member experience perspective.
Features

An Unusual Brand Partnership Offers A Hoppy Experience

Quad Cities credit union R.I.A. turned a cold call with its neighboring brewery into a branded beer that raises funds for charity.
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What Can Credit Unions Learn From Regulators? (Part 1)

Former examiners who now serve in the credit union C-suite talk about why they switched careers and what they have to offer the cooperative movement. ...
Features

3 Managers. 2 Decades. 1 Agile Digital Team.

A three-headed leadership group manages MSUFCU’s digital team.
Features

What’s In A Name: Chief Relationship Officer

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.
Features

What’s In A Name: CRO

Susan Fogarty brings wealth management and not-for-profit experiences to CAP COM FCU as it restructures under a member-impact umbrella.

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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