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COVID-19’s Impact On The Payments Industry

Card issuers need to create a robust and fluid approach to risk management while balancing cardmember servicing and stress.
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7 Credit Unions. 2 Questions About Prepping For More Pandemic Fallout

Cooperatives from coast to coast are boosting PLL and collections while continuing member outreach.
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A Major Metro Partnership Provides Grants To City Workers

When the coronavirus pandemic created economic hardship for Atlanta contract workers, the city turned to a local credit union to disburse tax-free funds and bridge ...
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How To Complete A Merger … Remotely

Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a ...
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Video Banking In The Bigger Member Services Picture

Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.
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How Are Credit Unions Managing Costs In A Time Of Crisis?

Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.
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A Credit Union Career Isn’t For Me. Change My Mind. (Part 2)

Industry leaders talk about how they cultivated a career in credit unions and how credit unions across the United States can recruit enthusiastic employees to ...
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Risky Business: Compliance And Change On Overdrive At WSECU

Responding to the pandemic is helping this Evergreen State cooperative test its appetite for risk and its ability to adapt.
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Good Timing: Distributed Ledgers Launch During The Pandemic

Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
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Teachers Shares Stories From A COVID-19 Hotspot

Masks in hand, one of New York’s largest credit unions is now in a phased reopening process.
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