How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
HR, Analytics, And The Member Experience
December 30, 2019
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Four can’t-miss data points this week on CreditUnions.com.
Best Of HR 2019
December 30, 2019
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Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Consumer Sentiments And Employee Insights (3Q 2019)
December 30, 2019
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Real comments from online review sites to inform strategies, policies, and practices.
Best Of Analytics 2019
December 30, 2019
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Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
Training For Those Next In Line
December 27, 2019
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Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
Lending, MX, And Paperless
December 23, 2019
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Four can’t-miss data points this week on CreditUnions.com.
New Year’s Resolution: Pitch The Paper In 2020
December 23, 2019
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Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its paper habit.
A Reward Program That Takes The Cents Out Of Incentive
December 20, 2019
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The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
The Art Of Choosing A Data Scientist
December 16, 2019
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How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Charter Changes, Data Scientists, Foundational Support
December 16, 2019
No Comments
Five can’t-miss data points this week on CreditUnions.com.
HR, Analytics, And The Member Experience
Four can't-miss data points this week on CreditUnions.com.
Best Of HR 2019
Five popular pieces cover a range of HR challenges, from bringing talent through the door to helping them work outside of it.
Consumer Sentiments And Employee Insights (3Q 2019)
Real comments from online review sites to inform strategies, policies, and practices.
Best Of Analytics 2019
Five articles from the past 12 months offer best practices, insights, and tips for making the most of business intelligence in 2020.
Training For Those Next In Line
Digital Federal Credit Union strives to promote from within. Learn how it readies employees for the leadership opportunities that come next.
Lending, MX, And Paperless
Four can't-miss data points this week on CreditUnions.com.
New Year’s Resolution: Pitch The Paper In 2020
Starting with personnel files, human resources at Generations FCU is now nearly 100% digitized. Here’s how the Lone Star State cooperative broke free from its ...
A Reward Program That Takes The Cents Out Of Incentive
The gaming approach employed by Community First Credit Union of Florida offers experiences rather than cash to high-performing branch staff.
The Art Of Choosing A Data Scientist
How Wings Financial Credit Union uses internal partnerships to identify outsiders with the right aptitude and attitude.
Charter Changes, Data Scientists, Foundational Support
Five can't-miss data points this week on CreditUnions.com.
Browse Topics
Meet The Finalists For The 2026 Innovation Series: Data And Decision Intelligence
Callahan & Associates
This year’s finalists are reimagining how credit unions use data to boost service levels and improve efficiencies.
A New Product Playbook Is Driving Change At Premier Credit Union
Savana Morie
In order to adopt a more proactive strategy, the Iowa cooperative is using a dedicated product development team to promote visibility and follow-through from idea to launch.
Meet The Finalists For The 2026 Innovation Series: AI-Powered Member Experience
Callahan & Associates
This year’s finalists are reimagining how credit unions can use AI to combine cutting-edge technology with old-school member service.
When Members Don’t Turn To FIs, They Turn To Friends And Family
Andrew Lepczyk
Financial advice comes in many forms. How can credits union make sure they are the No. 1 choice for their members?
Meet The Finalists For The 2026 Innovation Series: Reimagining The Lending Experience
Callahan & Associates
This year’s finalists are uncovering new ways to harness the power of technology to improve and expand lending across the industry.
A Small Match Builds Big Emergency Savings At Lake Trust
Aaron Passman
A program to help staffers improve their savings skills generated more than $200,000 in deposits and helped change participants’ financial habits.
Credit Union Data Predicts Who Will Win Super Bowl 2026
Andrew Lepczyk
As Super Bowl LX nears, the Callahan Bowl prediction model says the Seahawks will see green en route to the Lombardi Trophy.
140 Million Reasons To Lend
Aaron Passman
Lending is evolving, and credit unions are adapting. This week, CreditUnions.com examines how shifting economic conditions are reshaping lending strategies.
Rethinking Auto Lending And The Choices Facing Credit Union Leaders
Callahan & Associates
Affordability pressures, extended loan terms, and shifting vehicle values are forcing institutions to look beyond familiar structures and reconsider how to balance risk and return.
What Credit Unions Can Do NOW To Launch And Expand Student Lending Programs
Callahan & Associates
Credit unions are uniquely well-positioned to guide members through uncertainty and fill essential funding gaps.