How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Level Up: How Career Pathing And In-Branch Training Create Better Retention
October 30, 2019
No Comments
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
Don’t Send Employees To Conferences. Bring The Conference To Employees.
October 29, 2019
No Comments
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
6 Ways To Build A Better Benefits Package
October 15, 2019
No Comments
HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
Allegacy’s Guide To Improving Employee Well-Being
October 15, 2019
No Comments
The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
Credit Unions Hammer Away At Unemployment
October 15, 2019
No Comments
Job fairs, management training programs, and loan relief benefit local employment rates.
What’s In A Name: Senior Vice President Of Community Impact
October 14, 2019
No Comments
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University FCU.
5 Ways To Engage Employees
October 14, 2019
No Comments
A happy, motivated workforce presents operational as well as member-facing benefits.
What Does Fintech Innovation Look Like In Credit Union Land?
October 7, 2019
No Comments
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
A Career Path For Call Center Employees
September 27, 2019
No Comments
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
Consumer Sentiments And Employee Insights (2Q 2019)
September 20, 2019
No Comments
Real comments from online review sites to inform strategies, policies, and practices.
Level Up: How Career Pathing And In-Branch Training Create Better Retention
MSUFCU’s approach to front-line employee development has helped it halve the national turnover rate.
Don’t Send Employees To Conferences. Bring The Conference To Employees.
Langley FCU’s one-day Summit engages staff members and provides career development opportunities.
6 Ways To Build A Better Benefits Package
HR departments are combining wages, bonuses, and retirement with telecommuting, quiet rooms, and family leave to build attractive benefits packages.
Allegacy’s Guide To Improving Employee Well-Being
The North Carolina-based institution became the first to publicly report its corporate health metrics. Here’s why it thinks others should follow.
Credit Unions Hammer Away At Unemployment
Job fairs, management training programs, and loan relief benefit local employment rates.
What’s In A Name: Senior Vice President Of Community Impact
A history with nonprofits and actively listening to community partners helps Heather McKissick lead her to team to excel in three high-impact areas at University ...
5 Ways To Engage Employees
A happy, motivated workforce presents operational as well as member-facing benefits.
What Does Fintech Innovation Look Like In Credit Union Land?
A nonprofit program launched by Digital FCU fosters next-gen talent and ideas, and the nation has noticed.
A Career Path For Call Center Employees
How a tiered training program develops knowledge and formalizes advancement paths for employees at Northwest Community Credit Union.
Consumer Sentiments And Employee Insights (2Q 2019)
Real comments from online review sites to inform strategies, policies, and practices.
Browse Topics
Credit Human Redefines ‘Green’ In The Heart Of Texas
Savana Morie
The credit union completed a three acre headquarters campus in 2021 that offers 52% more space while consuming a fraction of the resources. It’s a model of how cooperatives can lead on sustainability without sacrificing performance.
CDFIs By The Numbers
Omar Shalabi
CDFI credit unions might be fewer in number, but their impact reaches millions of members, and their footprint highlights how targeted mission can translate into broad, measurable reach.
Serving The Underserved Without Accepting Preventable Fraud Losses
Callahan & Associates
Preventable fraud losses quietly erode credit union margins. The difference between a 25% and 6% loss rate isn’t risk. It’s execution.
Inside An In-School Model That Links Classrooms With College And Careers
Savana Morie
Holy Rosary Credit Union has embedded itself into a local high school’s career and technical education program, offering scholarships, internships, and courses eligible for college credit.
6 Credit Union Executive Priorities For 2026
Jay Johnson
Credit union leaders want to know where peers are placing their focus. These six priorities reflect how leadership teams are responding to change with intention and clarity.
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.