How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.
August 27, 2019
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UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Unusual Branch Locations, Recovering Banker Advice, Strategic Planning Insights
August 26, 2019
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Five can’t-miss data points this week on CreditUnions.com.
A Strategy To Build Business Intelligence Across A Credit Union
August 23, 2019
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How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.
Swap Jobs To Become A Well-Rounded Executive
August 19, 2019
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When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
What’s In A Name: Director Of Engagement Systems
August 12, 2019
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Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
Crystal Long On Leadership
August 12, 2019
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The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active participants in a global movement.
Tips To Help Your Team Work From Home
August 7, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
The Cultural Wars
August 7, 2019
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A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
The Annual Issue: Strategies For Reviews, Reports, Meetings, And More
August 7, 2019
No Comments
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Team Development Is A Big Idea
August 6, 2019
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Why three credit unions are turning to team-based learning to develop current and future leaders.
Beyond The Flip Chart: 2 Credit Unions’ Approach To Journey Mapping The Member Experience.
UNFCU and All In take consultative and do-it-yourself paths, respectively, to achieve better internal processes and member service.
Unusual Branch Locations, Recovering Banker Advice, Strategic Planning Insights
Five can't-miss data points this week on CreditUnions.com.
A Strategy To Build Business Intelligence Across A Credit Union
How Keesler FCU is using a marketing systems manager to springboard into enterprise-level business intelligence.
Swap Jobs To Become A Well-Rounded Executive
When two vice presidents swapped roles at Grow Financial, the leaders learned to more fully appreciate different aspects of the credit union world.
What’s In A Name: Director Of Engagement Systems
Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
Crystal Long On Leadership
The CEO of GECU shares her thoughts on what makes a great leader, teachable moments, and why more credit unions should strive to be active ...
Tips To Help Your Team Work From Home
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
The Cultural Wars
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
The Annual Issue: Strategies For Reviews, Reports, Meetings, And More
A monthly collection of Callahan content that, together, addresses a single topic from a variety of perspectives.
Team Development Is A Big Idea
Why three credit unions are turning to team-based learning to develop current and future leaders.
Browse Topics
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adoption new technology and embrace efficiencies.
Stable Economy. Strained Households.
Andrew Lepczyk
Wages briefly caught up with inflation, but rising costs have pushed them back into negative territory. Here’s what that shift means for member finances and credit union performance.
Fintech Grounded In Mission As Much As Market Opportunity
Marc Rapport
Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.