How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
The Benefits Of Hiring From Inside — And Outside — The Credit Union Industry
August 11, 2015
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How Interra FCU has benefited from bringing on strong candidates regardless of cooperative pedigree.
How To Approach The CEO Search
August 11, 2015
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Whether a credit union’s board of directors is looking for a turnaround or to stay the course will determine the best qualities of a candidate. A plethora of variables will determine the qualities a board wants in a credit union’s highest-ranking employee.
The Building Of An Executive Team
August 10, 2015
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This week, CreditUnions.com takes a look at training, recruiting, and compensation strategies credit unions are using to develop their executive teams.
A New Brand For Pen Air Engages Managers, Employees, And Members
July 28, 2015
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From new corporate-wear uniforms to a new culture of behaviors, Pen Air took an ordinary brand makeover and created a new organizational narrative based on trust, respect, and ‘communerosity.’
5 Things To Learn From 1Q 2015 Strategy & Performance
July 28, 2015
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What do screen doors, Uncle Sam, and David Fincher all have to do with credit unions?
3 Ways To Improve Incentive Programs
July 21, 2015
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A broad contribution scope, standardized rewards, and sales-averse employee strategies have paid dividends for these Western credit unions.
Win In The Workplace
July 20, 2015
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Engaged employees are more productive and innovative. More importantly, they’re more pleasant to work around.
How To Improve Employee Engagement
July 20, 2015
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As former Campbell Soup CEO Doug Conant said, “To win in the marketplace you must first win in the workplace.”
Staff Engagement Helps Coastal Conquer A Core Conversion
July 20, 2015
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More than 125 employees at the North Carolina credit union chipped in to pull off the intensive tech project.
How To Take The Emotion Out Of Salary Negotiations And Still Keep Employees Engaged
July 20, 2015
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Transparency and an objective salary scale encourages top performance from staff at Local Government FCU.
The Benefits Of Hiring From Inside — And Outside — The Credit Union Industry
How Interra FCU has benefited from bringing on strong candidates regardless of cooperative pedigree.
How To Approach The CEO Search
Whether a credit union’s board of directors is looking for a turnaround or to stay the course will determine the best qualities of a candidate. ...
The Building Of An Executive Team
This week, CreditUnions.com takes a look at training, recruiting, and compensation strategies credit unions are using to develop their executive teams.
A New Brand For Pen Air Engages Managers, Employees, And Members
From new corporate-wear uniforms to a new culture of behaviors, Pen Air took an ordinary brand makeover and created a new organizational narrative based on ...
5 Things To Learn From 1Q 2015 Strategy & Performance
What do screen doors, Uncle Sam, and David Fincher all have to do with credit unions?
3 Ways To Improve Incentive Programs
A broad contribution scope, standardized rewards, and sales-averse employee strategies have paid dividends for these Western credit unions.
Win In The Workplace
Engaged employees are more productive and innovative. More importantly, they're more pleasant to work around.
How To Improve Employee Engagement
As former Campbell Soup CEO Doug Conant said, "To win in the marketplace you must first win in the workplace."
Staff Engagement Helps Coastal Conquer A Core Conversion
More than 125 employees at the North Carolina credit union chipped in to pull off the intensive tech project.
How To Take The Emotion Out Of Salary Negotiations And Still Keep Employees Engaged
Transparency and an objective salary scale encourages top performance from staff at Local Government FCU.
Browse Topics
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
The Callahan Guide To The 2026 Final Four
Tony Waltrich
What happens when credit union performance data meets March Madness? Callahan’s proprietary model breaks down state-level results to forecast who takes home the hardware.
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
How Does BCU Put AI Policy Into Practice?
Marc Rapport
AI governance matters as much as innovation when it comes to AI. Learn how BCU built an AI practice that prioritizes data integrity, risk management, and real world decision making.