How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
4 Ways To Staff Tomorrow’s Credit Union Today
May 18, 2015
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Millennials and new organizational structures are shaping the credit union industry for today and tomorrow.
Role With The Changes
May 18, 2015
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To meet tomorrow’s demands, credit unions today need to take a fresh look at their leadership roles and organizational structure.
Susan Makris On Leadership
May 15, 2015
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Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.
The Right Stuff Is Right In Front Of You
May 13, 2015
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CitizensFirst collaborates across the organization to develop solutions and strategies for the future.
How To Integrate Two Employee Teams After A Merger
May 11, 2015
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One Montana credit union relies on transparency and open communication to assimilate new employees gained through a merger.
Enterprise Risk Overview Shows Progress, Way Forward
May 4, 2015
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Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?
At The Intersection Of Business And Technology
April 23, 2015
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BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
4 HR Scenarios To Avoid At All Costs
April 23, 2015
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The AMC hit series Mad Men has produced seven seasons and plenty of cringe-worthy “oh no” moments for human resource professionals everywhere.
Put The Right People In The Right Places
April 20, 2015
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This week, CreditUnions.com explores ways to find appealing candidates, develop talent, maximize skill sets, and more.
Employment And Salary Trends In The U.S. Financial Services Industry
April 20, 2015
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Credit unions demonstrate a commitment to add numbers to their employee rosters and dollars to their employee salaries.
4 Ways To Staff Tomorrow’s Credit Union Today
Millennials and new organizational structures are shaping the credit union industry for today and tomorrow.
Role With The Changes
To meet tomorrow's demands, credit unions today need to take a fresh look at their leadership roles and organizational structure.
Susan Makris On Leadership
Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing ...
The Right Stuff Is Right In Front Of You
CitizensFirst collaborates across the organization to develop solutions and strategies for the future.
How To Integrate Two Employee Teams After A Merger
One Montana credit union relies on transparency and open communication to assimilate new employees gained through a merger.
Enterprise Risk Overview Shows Progress, Way Forward
Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?
At The Intersection Of Business And Technology
BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
4 HR Scenarios To Avoid At All Costs
The AMC hit series Mad Men has produced seven seasons and plenty of cringe-worthy "oh no" moments for human resource professionals everywhere.
Put The Right People In The Right Places
This week, CreditUnions.com explores ways to find appealing candidates, develop talent, maximize skill sets, and more.
Employment And Salary Trends In The U.S. Financial Services Industry
Credit unions demonstrate a commitment to add numbers to their employee rosters and dollars to their employee salaries.
Browse Topics
The Numbers That Matter Most To Credit Unions
Aaron Passman
A look at year-end performance trends reveals how earnings, affordability pressures, and asset quality are redefining the operating environment heading into 2026.
The Affordability Crisis Is Reshaping Credit Union Balance Sheets
Sherry Virden
Members are struggling with an affordability crisis that is changing how they manage debt, and new behaviors are showing up across the credit union loan portfolio.
Meet The Finalists For The 2026 Innovation Series: Employee Enablement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Asset Quality Takes An Uncomfortable Turn In 2025
Andrew Lepczyk
Credit union asset quality didn’t collapse in 2025 — but it didn’t cooperate, either. What’s going on, and are credit unions prepared to respond in 2026?
Meet The Finalists For The 2026 Innovation Series: Fraud Prevention And Resolution
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
Meet The Finalists For The 2026 Innovation Series: Digital Member Engagement
Callahan & Associates
This year’s Innovation Series returns with bigger impact and broader horizons. Since 2018, this annual showcase has spotlighted forward-thinking solutions by giving innovators a stage to share ideas, demonstrate solutions, and spark meaningful change.
The American Budget Squeeze
Tony Waltrich
The affordability crisis extends far beyond big-ticket expenses. As the rising cost of basic necessities outpaces income growth, household budgets are under strain and long-term financial stability is increasingly at risk.
Flexibility In The Earnings Model Matters More As Rates Turn
Omar Shalabi
As credit unions move deeper into 2026, the earnings conversation is shifting. Elevated interest rates have boosted margins and strengthened earnings flexibility, but that advantage won’t persist indefinitely.
Credit Unions At A Crossroads: Shifts, Risks, And Opportunities
Callahan & Associates
A radical shift is taking place in the way consumers move money and engage with their financial institution.
Building A ‘Culture’ Of Confidence At MSUFCU
Aaron Passman
How the Michigan-based cooperative’s “Culture of Finance” curriculum is reframing financial education.