How AI Is Shaping HR For The Next Era
Four executives share how they are skilling up and soothing nerves as they navigate the AI revolution in real time.
HR & Training
Our HR & Training page is your first stop for credit union tactics in training, employee incentives, succession planning, executive compensation, and more.
Top HR & Training Articles
Vantage West Turns A Good Problem Into Great Recognition
Discover how two employee awards honor the Arizona credit union’s commitment to a team-first culture while boosting employee engagement and workplace culture.
45 Interviews In 30 Days: How Travis Credit Union Fixed Its Contact Center
The California cooperative turned a call center crisis into a success story — starting with cutting the average wait time from 45 minutes to three.
Role With The Changes
May 18, 2015
No Comments
To meet tomorrow’s demands, credit unions today need to take a fresh look at their leadership roles and organizational structure.
Susan Makris On Leadership
May 15, 2015
No Comments
Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing credit union.
The Right Stuff Is Right In Front Of You
May 13, 2015
No Comments
CitizensFirst collaborates across the organization to develop solutions and strategies for the future.
How To Integrate Two Employee Teams After A Merger
May 11, 2015
No Comments
One Montana credit union relies on transparency and open communication to assimilate new employees gained through a merger.
Enterprise Risk Overview Shows Progress, Way Forward
May 4, 2015
No Comments
Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?
At The Intersection Of Business And Technology
April 23, 2015
No Comments
BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
4 HR Scenarios To Avoid At All Costs
April 23, 2015
No Comments
The AMC hit series Mad Men has produced seven seasons and plenty of cringe-worthy “oh no” moments for human resource professionals everywhere.
Put The Right People In The Right Places
April 20, 2015
No Comments
This week, CreditUnions.com explores ways to find appealing candidates, develop talent, maximize skill sets, and more.
Employment And Salary Trends In The U.S. Financial Services Industry
April 20, 2015
No Comments
Credit unions demonstrate a commitment to add numbers to their employee rosters and dollars to their employee salaries.
Consumer Sentiments And Employee Insights From Fourth Quarter 2014
April 19, 2015
No Comments
Real comments from online review sites can help credit unions address dead zones in their application approval process, reduce the burden in employee reporting, and serve members whose schedules and preferences conflict with the institution’s service delivery strategy.
Role With The Changes
To meet tomorrow's demands, credit unions today need to take a fresh look at their leadership roles and organizational structure.
Susan Makris On Leadership
Susan Makris, senior vice president and chief human resources officer at Patelco Credit Union, explains the importance of leadership style and culture within a growing ...
The Right Stuff Is Right In Front Of You
CitizensFirst collaborates across the organization to develop solutions and strategies for the future.
How To Integrate Two Employee Teams After A Merger
One Montana credit union relies on transparency and open communication to assimilate new employees gained through a merger.
Enterprise Risk Overview Shows Progress, Way Forward
Your risk management processes may be fine today, but are they sufficient to lead you tomorrow?
At The Intersection Of Business And Technology
BECU’s head of Internet talks strategy and skill set in a changing financial services environment.
4 HR Scenarios To Avoid At All Costs
The AMC hit series Mad Men has produced seven seasons and plenty of cringe-worthy "oh no" moments for human resource professionals everywhere.
Put The Right People In The Right Places
This week, CreditUnions.com explores ways to find appealing candidates, develop talent, maximize skill sets, and more.
Employment And Salary Trends In The U.S. Financial Services Industry
Credit unions demonstrate a commitment to add numbers to their employee rosters and dollars to their employee salaries.
Consumer Sentiments And Employee Insights From Fourth Quarter 2014
Real comments from online review sites can help credit unions address dead zones in their application approval process, reduce the burden in employee reporting, and ...
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Great Wealth Transfer Is Also A Relationship Transfer
Savana Morie
Harvard FCU combines digital estate planning with human financial guidance to support positive, proactive wealth transfer across generations.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.