Member Experience

Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

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Why Credit Unions Should Lead With Purpose In 2020

Join Callahan & Associates for an informational webinar about Sustainable Business Strategy With Rebecca Henderson. Learn how to join the January 2020 cohort, designed to help teach leaders how to drive business results with a strategy based around purpose.

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How To Build A Successful Member Experience Program

In the first of our CU Innovation Webinar series, we’ll take take you through the three essential pillars of member experience management and show how your credit union can implement each one to continuously meet and exceed member expectations.

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How To Measure Member Value

Learn more about Callahan’s ROM metric and which credit unions returned the most value as of fourth quarter 2016.

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Features

Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

Why Credit Unions Should Lead With Purpose In 2020

Join Callahan & Associates for an informational webinar about Sustainable Business Strategy With Rebecca Henderson. Learn how to join the January 2020 cohort, designed to ...
Features

What’s In A Name: Director Of Engagement Systems

Ent Credit Union taps a senior marketing technology manager to engage staff and members for CRM success.
Features

Trigger Words And Complaint Resolution At A Florida Credit Union

In the age of chatbots and virtual assistants, frustrated members respond to a human touch — and ear.

How To Build A Successful Member Experience Program

In the first of our CU Innovation Webinar series, we’ll take take you through the three essential pillars of member experience management and show how ...

How To Measure Member Value

Learn more about Callahan’s ROM metric and which credit unions returned the most value as of fourth quarter 2016.
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