6 Takes On Today’s Member Experience: Andre Vygnansk
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
The CXO of MSUFCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
Risk gets a rebrand — and a bigger mandate — at MSUFCU, where a Strategic Enablement department helps initiatives move forward while keeping the organization safe and sound.
From where stories come from to how they’re produced and distributed, Lake Trust shares how authentic member narratives strengthen its brand and show what “positive impact” looks like in action.
How the Michigan-based cooperative’s “Culture of Finance” curriculum is reframing financial education.
A program to help staffers improve their savings skills generated more than $200,000 in deposits and helped change participants’ financial habits.
Royal and American 1 credit unions share how their educational programs ensure incarcerated people are re-entry ready.
The CEO of Adventure Credit Union shares tips to maintain credibility amid rapid executive turnover and organizational change.

Payment capabilities increasingly shape how business owners evaluate their primary financial institution

Coffee and a smile still matter — they’re just not enough. That’s why credit unions are redefining member experience across digital, data, and the entire organization.

The CXO of OUR Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.

The CXO of Amplify Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

The CXO of Teachers FCU talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Credit unions can’t deepen loyalty with a one-size-fits-all experience. Life-stage segmentation helps institutions build relevance, confidence, and trust.

The CXO of Wright-Patt Credit Union talks about what’s changed, what’s stayed the same, and what matters most as the industry evolves.

Shared ownership can quietly fracture a member journey. FORUM Credit Union leans on clear accountability to keep channels aligned.

Member experience leaders talk about what’s changed, what’s stayed the same, and what matters most as the industry evolves.