Credit unions and every other business vertical are investing in the tools and talent to slice, dice, and deliver on the potential stored in their consumer data. Call it business intelligence. Call it member analytics. There are more names, too, for the rapidly developing techniques and technology used to drive better decision-making and improve internal
Black Friday specials at Service Credit Union offer a way to show members and staff some appreciation.
An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who’s tops in your state?
Top-Level Takeaways Starting with a 2014 core conversion, St. Mary’s Bank has taken a four-year journey deeper into business intelligence and analytics. Before it could leverage the full power of analytics, the nation’s oldest credit union first needed employee buy-in to try a new reporting technology and automate hundreds of manual reports. Melissa Pomeroy was
The average member relationship surpassed $18,000 for credit unions in the New England states. In what other areas do these cooperatives excel?
The NCUA wasn’t updating its questionnaires for internal compliance reviews fast enough. So the New Hampshire credit union created its own.
A surge in deposits helps prepare the books for interest rate increases.
America First Federal Credit Union added six new branches in 2007 to their existing 70.
Which states posted the highest change in loans to shares? What about in negative share growth? Find out in these Callahan leader tables.
Learn how St. Mary’s Bank offers low-income first-time homebuyers a reprieve from mounting down payment and closing costs.
A look back at how credit unions navigated 2024’s financial complexities to strengthen their balance sheets and build a resilient foundation for the future.
Employee engagement was a top credit union priority in 2024, as the industry worked to tackle challenges like mental health, financial wellness, change management, and more.
A look back at how credit unions championed member financial wellbeing in 2024 with innovative products and services that meet members where they are and help them thrive.
Credit unions in 2024 leveraged data, mobile branches, and innovative housing solutions to empower underserved communities, foster diversity, and create lasting member connections.
With the Fed poised to continue cutting interest rates, the near-term outlook for the credit union earnings model is much more promising.
After adjusting to a new normal following a slew of rate increases, repricing opportunities could be on the horizon.
The latest quarterly performance metrics from across the credit union industry, including loan growth, income and expenses, and more.
Higher interest rates have forced members to pick and choose which debts to repay and which to postpone, which doesn’t fare well for revolving products.
Each year, Affinity Plus takes an ice-cold dive to make a big impact in the community.
Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.