Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
5 Practical Tips To Boost Cardholder Confidence In Your Credit Program
September 11, 2023
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Cardholders have an array of credit options. Here’s how to make your card stand out.
How To Navigate Risks And Evaluate Your Credit Card Program
September 11, 2023
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Credit card loans have a higher risk profile than any other loans on the balance sheet. Now is the time to perform due diligence on your credit card assets.
The Proof Is In The Real-Time Access To Data: Making Personalized And Consistent Member Experiences A Reality
September 11, 2023
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Personalization in banking is more than just customized offerings and campaigns — it’s also the ability to enable flexibility and consistency in the user journey.
Credit Unions In The Era Of Instant Payments
September 10, 2023
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Credit unions have the opportunity to reshape their services, elevate the member experience, and mold instant payments to their advantage.
Loan Delinquency Rates Take Divergent Paths Amid Uncertain Economy
August 7, 2023
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Credit card delinquencies have reached a post-recession high; meanwhile, first mortgage delinquencies have hit an all-time low. What gives?
Increased Credit Card Use During Economic Uncertainty
August 7, 2023
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More than one-third of cardholders have increased credit card spending in the past six months. What do you need to know about these consumers?
The Impact Of Higher Rates On Credit Union Earnings
July 31, 2023
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As credit unions repriced their asset portfolios, higher loan and investment yields bolstered margins and revenue. However, stiff competition for liquidity increased the cost of funds.
Is It Time To Re-evaluate Your Credit Card Program?
July 24, 2023
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Now is the time to meet member needs while earning income.
Auto Lending Surges As Other Categories Stall
June 12, 2023
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Credit unions increased market share for auto originations in the first quarter, but that wasn’t true across the board.
BECU Busts Out Digital Envelopes To Help Members Build Savings
May 30, 2023
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The big cooperative puts a new spin on an old trick to help members build a savings discipline.
5 Practical Tips To Boost Cardholder Confidence In Your Credit Program
Cardholders have an array of credit options. Here’s how to make your card stand out.
How To Navigate Risks And Evaluate Your Credit Card Program
Credit card loans have a higher risk profile than any other loans on the balance sheet. Now is the time to perform due diligence on ...
The Proof Is In The Real-Time Access To Data: Making Personalized And Consistent Member Experiences A Reality
Personalization in banking is more than just customized offerings and campaigns — it’s also the ability to enable flexibility and consistency in the user journey.
Credit Unions In The Era Of Instant Payments
Credit unions have the opportunity to reshape their services, elevate the member experience, and mold instant payments to their advantage.
Loan Delinquency Rates Take Divergent Paths Amid Uncertain Economy
Credit card delinquencies have reached a post-recession high; meanwhile, first mortgage delinquencies have hit an all-time low. What gives?
Increased Credit Card Use During Economic Uncertainty
More than one-third of cardholders have increased credit card spending in the past six months. What do you need to know about these consumers?
The Impact Of Higher Rates On Credit Union Earnings
As credit unions repriced their asset portfolios, higher loan and investment yields bolstered margins and revenue. However, stiff competition for liquidity increased the cost of ...
Is It Time To Re-evaluate Your Credit Card Program?
Now is the time to meet member needs while earning income.
Auto Lending Surges As Other Categories Stall
Credit unions increased market share for auto originations in the first quarter, but that wasn't true across the board.
BECU Busts Out Digital Envelopes To Help Members Build Savings
The big cooperative puts a new spin on an old trick to help members build a savings discipline.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.