Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Three Trends That Are Shaping The Credit Card Industry
August 30, 2021
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Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.
ACH State Of The Union: Meeting Pandemic Challenges And Planning For Growth
August 16, 2021
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Smarter Faster Payments Remote Connect session will highlight how the dots have connected in Same Day ACH and what’s coming next.
How Credit Unions Can Help SMBs Optimize Their Business With Omnichannel And Integrated Payments
May 17, 2021
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Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.
3 Takeaways From The First Quarter Of 2021
May 17, 2021
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The lasting effects of the COVID-19 pandemic — and the national economic response to it — linger on credit union financial statements.
Is Now The Time To Combine Deposits And Payments?
May 10, 2021
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Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.
4 Ways To Enhance And Elevate The Member Experience
May 3, 2021
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How — and why — to digitally keep pace with the rapidly changing needs of members.
How to Protect Cardmembers Against Cybersecurity and Fraud Threats
April 22, 2021
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Learn about today’s cybersecurity environment and how credit unions can keep cardmember’s data safe.
Talking Turkey About Cyber Monday
April 8, 2021
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Consumer education and technology tools are the best defense against offensive fraudsters.
Swipe, Dip, Tap: Contactless Offers A New Way To Pay
April 5, 2021
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The pandemic has changed the way Americans use cards. That behavior might never be the same.
4 Ways To Modernize And Streamline Your Payments Ecosystem
April 5, 2021
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Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.
Three Trends That Are Shaping The Credit Card Industry
Why enhancing digital capabilities, awards, and risk management are all critical to credit card program success.
ACH State Of The Union: Meeting Pandemic Challenges And Planning For Growth
Smarter Faster Payments Remote Connect session will highlight how the dots have connected in Same Day ACH and what’s coming next.
How Credit Unions Can Help SMBs Optimize Their Business With Omnichannel And Integrated Payments
Credit unions can offer what businesses need without the extensive resources that go into internally developing and offering merchant services.
3 Takeaways From The First Quarter Of 2021
The lasting effects of the COVID-19 pandemic — and the national economic response to it — linger on credit union financial statements.
Is Now The Time To Combine Deposits And Payments?
Service trumps rates at Ascend FCU, where an integrated approach aims to maximize engagement and loyalty.
4 Ways To Enhance And Elevate The Member Experience
How — and why — to digitally keep pace with the rapidly changing needs of members.
How to Protect Cardmembers Against Cybersecurity and Fraud Threats
Learn about today’s cybersecurity environment and how credit unions can keep cardmember’s data safe.
Talking Turkey About Cyber Monday
Consumer education and technology tools are the best defense against offensive fraudsters.
Swipe, Dip, Tap: Contactless Offers A New Way To Pay
The pandemic has changed the way Americans use cards. That behavior might never be the same.
4 Ways To Modernize And Streamline Your Payments Ecosystem
Here’s how omni-channel tools can boost member services with a consistent UX and streamlined, consolidated infrastructure.
Browse Topics
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Suncoast Credit Union balances near-term needs with longer-term bets, applying discipline to timing, valuation, and fit to decide when to invest and when to walk away.
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Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
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MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.