Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Maximizing Profit Through Risk-Based Pricing
September 10, 2018
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Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.
Payments Space Invaders: Who’s Stealing Your Swipes?
September 10, 2018
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Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
A Great Rate To Fill The Deposit Gap
September 10, 2018
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In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.
Are Faster Payments Fast Enough For A Real-Time World?
September 10, 2018
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ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.
High Reward = High Return For This Plastic Program
September 5, 2018
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Three percent cash back and $59 a year are among the terms of Alliant Credit Union’s new credit card offering.
What’s In Our Wallet?
August 29, 2018
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An informal office poll attempts to identify differences in attitudes on paper payments.
4 Ways Credit Union Market Share Is Growing
August 28, 2018
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As membership climbs higher, the variety and number of accounts members hold also rises.
3 Takeaways From Trendwatch 2Q 2018
August 22, 2018
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Loans, liquidity, and credit union love. How did credit unions perform in the second quarter?
How To Prepare For Contactless EMV Adoption
August 20, 2018
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Adoption trajectory means it’s time for credit unions to understand and empower the use of dual interface cards.
Loan-to-Share Ratio Nears Record High
August 20, 2018
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As loan growth outpaces deposit growth, the industry loan-to-share ratio reaches 82.9%.
Maximizing Profit Through Risk-Based Pricing
Risk-based pricing helps credit card programs succeed and comply by rewarding low credit risk behaviors and increasing access to the underserved.
Payments Space Invaders: Who’s Stealing Your Swipes?
Tech-savvy credit union executives and seasoned consultants share strategy and payments plays that deserve a second look.
A Great Rate To Fill The Deposit Gap
In search of liquidity, Day Air Credit Union introduces a five-year certificate at 3.05% APY.
Are Faster Payments Fast Enough For A Real-Time World?
ACH speed-up really needs to be just the beginning as consumer expectations ramp up for real-time payments.
High Reward = High Return For This Plastic Program
Three percent cash back and $59 a year are among the terms of Alliant Credit Union’s new credit card offering.
What’s In Our Wallet?
An informal office poll attempts to identify differences in attitudes on paper payments.
4 Ways Credit Union Market Share Is Growing
As membership climbs higher, the variety and number of accounts members hold also rises.
3 Takeaways From Trendwatch 2Q 2018
Loans, liquidity, and credit union love. How did credit unions perform in the second quarter?
How To Prepare For Contactless EMV Adoption
Adoption trajectory means it’s time for credit unions to understand and empower the use of dual interface cards.
Loan-to-Share Ratio Nears Record High
As loan growth outpaces deposit growth, the industry loan-to-share ratio reaches 82.9%.
Browse Topics
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.