Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
A Strategy To Post Arresting Loan Growth
May 9, 2016
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CAHP Credit Union underpins loan growth by building rapport with peace officers across the Golden State.
Lending Highlights From Fourth Quarter 2015
May 9, 2016
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Credit union lending reached a record high of $796.5 billion in 2015 as cooperatives posted year-over-year growth in every major loan category.
Benefits Of A Robust Credit Card Product Strategy
May 9, 2016
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One size doesn’t fit all. Providing an extensive credit card product suite can enhance members’ experiences and optimize portfolio revenue streams.
Share Draft Penetration (4Q 2015)
April 30, 2016
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Which credit unions are members choosing to make their primary financial institution?
State In The Spotlight: Virginia
April 30, 2016
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Virginia credit unions set records in loan originations, members, shares, loans, and much more in 2015. More members than ever are choosing Virginia credit unions as their financial institution of choice, driving up penetration metrics and average member relationships across the state.
One of the Nation’s Best Credit Card Programs
April 29, 2016
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Pennsylvania State Employees CU has one of the best credit card programs in the nation. With penetration at 40% and growth in balances last year at 23%, members are demonstrating they see the value in PSECU’s program above the programs of banks and other institutions.
Triggering a Portfolio Rescore: Understanding Risk in the Current Environment
April 29, 2016
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After a lengthy re-scoring process of 35,000 credit card holders, SAFE Credit Union used their service bureau’s Trigger Alerts to help manage the process.
Local Celebrity Endorsements
April 29, 2016
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Vantage West Credit Union shores up its premium checking accounts with a little help from a university head football coach.
MECE Credit Union Takes Advantage of its Base
April 29, 2016
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A strong membership frees up resources to build a stronger credit union.
A Strategy To Post Arresting Loan Growth
CAHP Credit Union underpins loan growth by building rapport with peace officers across the Golden State.
Lending Highlights From Fourth Quarter 2015
Credit union lending reached a record high of $796.5 billion in 2015 as cooperatives posted year-over-year growth in every major loan category.
Benefits Of A Robust Credit Card Product Strategy
One size doesn't fit all. Providing an extensive credit card product suite can enhance members' experiences and optimize portfolio revenue streams.
Share Draft Penetration (4Q 2015)
Which credit unions are members choosing to make their primary financial institution?
State In The Spotlight: Virginia
Virginia credit unions set records in loan originations, members, shares, loans, and much more in 2015. More members than ever are choosing Virginia credit unions ...
One of the Nation’s Best Credit Card Programs
Pennsylvania State Employees CU has one of the best credit card programs in the nation. With penetration at 40% and growth in balances last year ...
Triggering a Portfolio Rescore: Understanding Risk in the Current Environment
After a lengthy re-scoring process of 35,000 credit card holders, SAFE Credit Union used their service bureau's Trigger Alerts to help manage the process.
Local Celebrity Endorsements
Vantage West Credit Union shores up its premium checking accounts with a little help from a university head football coach.
MECE Credit Union Takes Advantage of its Base
A strong membership frees up resources to build a stronger credit union.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.