Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
4 Ways To Focus On Deposits
April 29, 2015
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BCU breaks down the strategy it used to increase shares 9.8%.
ACH Same-Day Changes Show It’s Better To Receive Than Give
April 23, 2015
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When it comes to payment rails, ACH is so big it’s almost taken for granted, like electricity. Work is underway to keep it from becoming the third rail.
Case Study: Member-Friendly Focus Makes Website Redesign a Success
April 13, 2015
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For their website redesign, Call FCU centered on the user experience when deciding to add new resources and features that improved member satisfaction and increased usage.
Patelco puts Deposit Insurance Switch in Members’ Hands
April 8, 2015
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Find out why Patelco, the $2.8 billion-in-asset San Francisco-based CU has become the first of its size to offer members the choice of converting to private share insurance in order to cover a bigger portion of deposits.
Wescom CU Adapts its Website Into a Strategic Communication Tool
April 8, 2015
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Wescom Credit Union in Pasadena, CA has 176,000 members, 68,000 of whom are Home Banking users. Some 38,000 of those users log on every month, and giving them what they want and more is a challenge that the E-commerce team work at all the time. As a result, Wescom pushes the envelope as far as it will go by providing more services online than many credit unions.
Naveo Navigates Its Name Change With A Brilliantly Simple Move
April 8, 2015
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The Massachusetts credit union turns its debit card 90 degrees to improve functionality and impress the user.
Digital Credit Union Members Get
April 6, 2015
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For members of Digital Federal Credit Union, getting Streetwise about auto buying begins by following The Ten Commandments. Not the biblical variety, but the 10 rules of auto buying that prevent members from getting ripped off on what Tim Garner, VP of Marketing at DCU said is one of the two biggest-ticket items people buy
Pick Your Own Mortgage Terms
April 2, 2015
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CitizensFirst Credit Union lets members customize the length of their mortgage to increase mortgage volume and reduce interest rate risk.
Security And Statistics Tell The Tale
April 2, 2015
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Reports show feds quietly raising bar on security and noting demographic differences in mobile banking and payments.
3 Technology Trends That Will Affect Credit Union Lending In 2015
April 1, 2015
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Emerging technology is addressing back-end automation and front-end security within the credit union walls.
ACH Same-Day Changes Show It’s Better To Receive Than Give
When it comes to payment rails, ACH is so big it’s almost taken for granted, like electricity. Work is underway to keep it from becoming ...
Case Study: Member-Friendly Focus Makes Website Redesign a Success
For their website redesign, Call FCU centered on the user experience when deciding to add new resources and features that improved member satisfaction and increased ...
Patelco puts Deposit Insurance Switch in Members’ Hands
Find out why Patelco, the $2.8 billion-in-asset San Francisco-based CU has become the first of its size to offer members the choice of converting to ...
Wescom CU Adapts its Website Into a Strategic Communication Tool
Wescom Credit Union in Pasadena, CA has 176,000 members, 68,000 of whom are Home Banking users. Some 38,000 of those users log on every month, ...
Digital Credit Union Members Get
For members of Digital Federal Credit Union, getting Streetwise about auto buying begins by following The Ten Commandments. Not the biblical variety, but the 10 ...
Pick Your Own Mortgage Terms
CitizensFirst Credit Union lets members customize the length of their mortgage to increase mortgage volume and reduce interest rate risk.
Security And Statistics Tell The Tale
Reports show feds quietly raising bar on security and noting demographic differences in mobile banking and payments.
3 Technology Trends That Will Affect Credit Union Lending In 2015
Emerging technology is addressing back-end automation and front-end security within the credit union walls.
Browse Topics
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
10 Credit Unions That Top The Charts In Member Value
William Hunt
Callahan & Associates spotlights credit unions that return more value to members.
Engagement Is Not A Perk. It Is A Strategy.
A. Jerome Fowlkes
Langley FCU asked what it would take to be a truly exceptional workplace, and it shares four ways to get there.
The Opportunity For Credit Unions In NCUA’s New Succession Planning Rule
Jennie Boden
Make your succession plan strategic and give it ‘teeth’ to reap the benefits of stronger governance and more effective C-suite leadership.
How A Child Savings Account Program Is Shaping Futures In Harbor Beach
Savana Morie
A public-private partnership in Michigan aims to influence opportunities after high school via a child savings account that provides yearly deposits and every reason to imagine what comes after graduation.
Naveo Navigates Its Name Change With A Brilliantly Simple Move