Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
Best Buy And The Future Of MCX
May 6, 2015
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Retailer’s Apple Pay play leads to predictions of competitor’s death that some say are premature.
4 Ways To Focus On Deposits
April 29, 2015
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BCU breaks down the strategy it used to increase shares 9.8%.
ACH Same-Day Changes Show It’s Better To Receive Than Give
April 23, 2015
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When it comes to payment rails, ACH is so big it’s almost taken for granted, like electricity. Work is underway to keep it from becoming the third rail.
Case Study: Member-Friendly Focus Makes Website Redesign a Success
April 13, 2015
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For their website redesign, Call FCU centered on the user experience when deciding to add new resources and features that improved member satisfaction and increased usage.
Patelco puts Deposit Insurance Switch in Members’ Hands
April 8, 2015
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Find out why Patelco, the $2.8 billion-in-asset San Francisco-based CU has become the first of its size to offer members the choice of converting to private share insurance in order to cover a bigger portion of deposits.
Wescom CU Adapts its Website Into a Strategic Communication Tool
April 8, 2015
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Wescom Credit Union in Pasadena, CA has 176,000 members, 68,000 of whom are Home Banking users. Some 38,000 of those users log on every month, and giving them what they want and more is a challenge that the E-commerce team work at all the time. As a result, Wescom pushes the envelope as far as it will go by providing more services online than many credit unions.
Naveo Navigates Its Name Change With A Brilliantly Simple Move
April 8, 2015
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The Massachusetts credit union turns its debit card 90 degrees to improve functionality and impress the user.
Digital Credit Union Members Get
April 6, 2015
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For members of Digital Federal Credit Union, getting Streetwise about auto buying begins by following The Ten Commandments. Not the biblical variety, but the 10 rules of auto buying that prevent members from getting ripped off on what Tim Garner, VP of Marketing at DCU said is one of the two biggest-ticket items people buy
Pick Your Own Mortgage Terms
April 2, 2015
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CitizensFirst Credit Union lets members customize the length of their mortgage to increase mortgage volume and reduce interest rate risk.
Security And Statistics Tell The Tale
April 2, 2015
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Reports show feds quietly raising bar on security and noting demographic differences in mobile banking and payments.
Best Buy And The Future Of MCX
Retailer’s Apple Pay play leads to predictions of competitor’s death that some say are premature.
ACH Same-Day Changes Show It’s Better To Receive Than Give
When it comes to payment rails, ACH is so big it’s almost taken for granted, like electricity. Work is underway to keep it from becoming ...
Case Study: Member-Friendly Focus Makes Website Redesign a Success
For their website redesign, Call FCU centered on the user experience when deciding to add new resources and features that improved member satisfaction and increased ...
Patelco puts Deposit Insurance Switch in Members’ Hands
Find out why Patelco, the $2.8 billion-in-asset San Francisco-based CU has become the first of its size to offer members the choice of converting to ...
Wescom CU Adapts its Website Into a Strategic Communication Tool
Wescom Credit Union in Pasadena, CA has 176,000 members, 68,000 of whom are Home Banking users. Some 38,000 of those users log on every month, ...
Digital Credit Union Members Get
For members of Digital Federal Credit Union, getting Streetwise about auto buying begins by following The Ten Commandments. Not the biblical variety, but the 10 ...
Pick Your Own Mortgage Terms
CitizensFirst Credit Union lets members customize the length of their mortgage to increase mortgage volume and reduce interest rate risk.
Security And Statistics Tell The Tale
Reports show feds quietly raising bar on security and noting demographic differences in mobile banking and payments.
Browse Topics
What’s Next For Credit Union Earnings?
Omar Shalabi
As margin support begins to fade, earnings performance is becoming more sensitive to revenue mix and harder to interpret through public reporting alone.
The Lending Lag Is Real, And Here’s What Smaller Credit Unions Can Do About It
Callahan & Associates
Discover how small to midsize credit unions can weather the economic headwinds hitting their communities right now.
Fresh Risks For Financial Markets
Jason Haley
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.
What’s In A Name: AVP Of Member Insights
Aaron Passman
At Service Credit Union, Dave Widener connects data, strategy, and culture to shape better outcomes for members.
At Cardinal Credit Union, Small Investments Offer Big Financial Lessons
Aaron Passman
The Ohio-based cooperative has partnered with a fintech to offer fractional investing as part of its financial education curriculum in local schools.
How Compensation Blind Spots Impact CEO Retention And Succession
Callahan & Associates
Seven questions credit union board members should ask to ensure alignment on executive benefit plan goals.
What Makes Good AI Policy? Start With Curiosity And Accountability.
Marc Rapport
As credit unions move from experimentation to adoption, leaders offer firsthand knowledge on what separates weak policies from strong ones that actually work.
Governance And Guardrails Help Credit Unions Navigate AI
Aaron Passman
How Members Cooperative focuses on structure, oversight, and clear expectations to ensure AI supports, not undermines, long term strategy.
What’s In A Name: Chief AI Officer
Aaron Passman
As Hudson Valley Credit Union’s artificial intelligence chief, Preetha Sekharan holds a rare role in the industry, but it’s one that is likely to become far more common in the future.
All Eyes On AI
Aaron Passman
Artificial intelligence for credit unions has moved from a future concept to today’s full-fledged leadership and governance challenge.
Naveo Navigates Its Name Change With A Brilliantly Simple Move