Innovation At The Speed Of Payments (Part 1)
Credit union leaders share how they’re navigating the fast lane of payments innovation—balancing speed, trust, and tech to meet rising member expectations.
Ops & Payments
Our Ops& Payments page is the hub for credit union-tested and approved methods to increase usage of checking accounts, credit cards, bill pay, and more.
Top Ops & Payments Articles
Ask An Analyst: How Is Gen Z Reshaping Payments?
In a rapidly evolving payments landscape, Gen Z prefers simpler, frictionless systems.
What Should Credit Unions Know About Stablecoins?
Congress is considering new legislation around cryptocurrency, and these new tools could have profound implications for the industry.
2014 Credit Union Performance In 7 Charts
February 26, 2015
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These seven charts highlight how things have changed in the past year and offer insight into what it means for credit unions moving forward.
2014 Year-End Leaders In Credit Card Growth
February 25, 2015
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What credit unions stood out for their spectacular credit card growth as of Dec. 31?
The Importance Of Finance In Financial Services
February 23, 2015
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This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — the CFOs.
The Mighty Mobile Opportunity
February 19, 2015
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How credit unions are using payments, loan applications, and location-based offers to build a big user experience in a small delivery channel.
Interra Credit Union Outpaces Peers In Fourth Quarter 2014
February 17, 2015
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Non-real estate lending picks up at the Indiana credit union.
The Future Of Banking Is Now
February 16, 2015
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Consumers expect a seamless, real-time, consistent, and engaging experience in all their banking channels.
Show Them The Money … Or Airline Miles … Or Loan Discounts … Or …
February 2, 2015
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This week, CreditUnions.com spotlights payments strategies designed to reward loyal and community-minded members.
What To Watch In Payments In 2015
February 2, 2015
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Retailers, interchange beneficiaries, and merchants all want to circumvent the card networks.
Self-Serve Processing Is “The New Black”
February 2, 2015
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Borrowers will pay fees for the ability to make a payment online or over the phone. The bottom line: convenient payment options are no longer optional.
Boost Business Loans With A Credit Card
January 30, 2015
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Four lessons from Ent and Numerica credit unions on how to run a successful member business credit card.
2014 Credit Union Performance In 7 Charts
These seven charts highlight how things have changed in the past year and offer insight into what it means for credit unions moving forward.
2014 Year-End Leaders In Credit Card Growth
What credit unions stood out for their spectacular credit card growth as of Dec. 31?
The Importance Of Finance In Financial Services
This week, CreditUnions.com offers practices, lessons, and educational resources for the men and women charged with managing the financial risks of their credit unions — ...
The Mighty Mobile Opportunity
How credit unions are using payments, loan applications, and location-based offers to build a big user experience in a small delivery channel.
Interra Credit Union Outpaces Peers In Fourth Quarter 2014
Non-real estate lending picks up at the Indiana credit union.
The Future Of Banking Is Now
Consumers expect a seamless, real-time, consistent, and engaging experience in all their banking channels.
Show Them The Money … Or Airline Miles … Or Loan Discounts … Or …
This week, CreditUnions.com spotlights payments strategies designed to reward loyal and community-minded members.
What To Watch In Payments In 2015
Retailers, interchange beneficiaries, and merchants all want to circumvent the card networks.
Self-Serve Processing Is “The New Black”
Borrowers will pay fees for the ability to make a payment online or over the phone. The bottom line: convenient payment options are no longer ...
Boost Business Loans With A Credit Card
Four lessons from Ent and Numerica credit unions on how to run a successful member business credit card.
Browse Topics
Cost Pressures Are Changing Member Behavior
Savana Morie
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.
WSECU Invests In Innovation To Solve Pain Points
Marc Rapport
A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.
When Employees Own Culture, Service Follows
Savana Morie
Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.
How MSUFCU Builds And Backs Fintech Solutions
Marc Rapport
MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.
Members Demand Digital, But They Want Branches, Too
Savana Morie
Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.
How A Holding Company Helps Service Credit Union Win At Fintech
Marc Rapport
The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
AI Adoption Is Growing. Are Credit Unions Keeping Pace?
Andrew Lepczyk
New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.
A Credit Union Bond Beyond Bloodlines
Aaron Passman
For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.
Connection And Caring Matter As Much As Knowledge And Resources
Chris Howard
People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.