Oregon

A Fund To Fight The Flames

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.

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Features

3 Ways To Better Serve Hispanic Members

An inside look at how Unitus Community has built a holistic approach to service.
Features

Unitus Spreads Out, Employees Get Comfortable

The Oregon cooperative is creating a network of nerve centers to empower collaboration, create efficiencies, and reduce commutes.
Features

Best Practices For Contact Center Management

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.
Features

How Has The Pandemic Changed Call Center Management?

From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a ...
Industry Insights

7 Ways To Help Members Stretch Their Dollars As Prices Surge

Inflation in the United States has reached a 40-year high. Food and gas prices have spiked. But credit unions are stepping in to help members ...
Features

A Fund To Fight The Flames

In response to fires in the fall of 2020, Oregon Community Credit Union’s Foundation created a relief fund focused on mid-term recovery needs.
Features

6 Credit Unions On How They’ve Responded To The Delta Variant

As they prepare for new developments, credit unions are keeping branches open for longer hours and leaning on hybrid work-from-home models to keep the back ...
Callahan Collections

Lessons Learned From A Challenging Year (Part 2)

Credit union chief executives share key takeaways from 2020 and talk about how they’ll turn challenge into opportunity in the year ahead.
Features

12,000 Appointments. 5 Months. 1 In-House Tool.

Offering appointments was no new perk at Northwest Community Credit Union, but a new tool developed internally in response to new lobby operations took member ...
Callahan Collections

Online Scheduling Tools: 3 Stories Of Deployment And Adoption

Credit union leaders talk about the day-to-day operation of their systems; the past, present, and future benefits of appointment scheduling; and more.
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