Meet The Finalists For The 2025 Innovation Series: Member Engagement
This year’s finalists focus on deepening relationships to drive top-of-wallet status and keep credit unions top of mind.
This year’s finalists focus on deepening relationships to drive top-of-wallet status and keep credit unions top of mind.
Nacha offers a physical book, an online resource, and an app to ensure FIs have up-to-date rules and guidelines at their fingertips.
Despite the rise of digital payments, checks remain vital for many businesses and members.
New tools can help credit unions deepen relationships with members while putting money back in their pockets.
Roughly 40% of users say a poor digital experience reduces how often they bank at a financial institution, but enhancements in technology don’t stop with digital environments.
Ensuring payment solutions employ robust fraud detection and enhanced security helps mitigate instances of data exposure and loss.
BNPL programs have become a key player in the financial landscape, with some credit unions adopting their own version for their members.
A March 2024 study determined Buy Now, Pay Later tools are among the top features consumers want from their payments options.
A new approach to transaction processing lowers costs, reduces risks, and increases efficiency.
After an AI-driven unsecured short-term loan brought in roughly $10 million in four years, the mid-Atlantic cooperative is branching out into credit cards.

Arriba Advisors co-founder Tom Russell explores how credit unions can bridge the gap between a growth mindset and their technical reality.

RKL offers insight, expertise, and experience to help fight off growing threats.

Members are anxious about their financial futures, even as credit unions remain financially strong. Institutions that respond to this moment can make 2026 a turning point.

Global events are flowing directly into household budgets, reshaping how credit union members save, borrow, and cope. Such trends don’t always show up in headline data.

Credit unions are benefiting from a rare margin advantage as loans reprice slower than deposits. The question now is how institutions will use that strength to better serve members.

Membership growth is slowing, but financial activity is not. What does the modern financial relationship look like?

Inflation, war, and uncertain futures have reshaped members’ needs in 2026. What does credit union performance data from the first quarter of 2026 say about household budgets, inflation pressures, and more?

Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.

Today’s job market is shaped by skills based expectations, with employers slowing entry level hiring and placing greater emphasis on applied experience.

St. Cloud Financial is betting on digital assets to protect member relationships and future relevance. It’s picked up lessons for other leaders along the way.