In Part 2 of this series we explore the performance of credit unions with incentive programs. Is there a correlation between staff incentives and operational results?
Ball State FCU ($73M) and Educational Employees CU ($1.2B) are both using Voice over Internet Protocol (VoIP) to enhance communication services and reduce expenses.
Tyndall FCU’s performance-based culture has resulted in a dramatic increase in sales productivity, teller transitions and a $1 million cost savings in less than two years.
Spring is an excellent time to assess efficiency and clean up clutter to make way for new products and measures.
At which credit unions did employees post the highest gains in fourth quarter 2015? Find out in this leader table.
Here are some time-tested ways to research, communicate, and “close the sale” that works for the debtor and the credit union.
A Texas credit union looks to vendor management, conversion-related momentum, and a healthy dose of skepticism to build an expansive technology base without breaking the bank.
A broad contribution scope, standardized rewards, and sales-averse employee strategies have paid dividends for these Western credit unions.
How Langley FCU encourages communication and collaboration between departments to create shared, trackable definitions of success.
The line between fun and meaningful is a moving target, but these two credit unions have some golden rules that help them hit the bull’s-eye every time.
Some credit unions offer loans for trade schools and vocational programs that provide well-paying jobs without a four-year college degree.
More U.S. states are mandating financial literacy courses. Credit unions are responding with tailored approaches to equip students with essential financial skills.
Recent data shows rising levels of employee stress, but people are becoming more comfortable asking for help dealing with those worries.
Jeanne D’Arc and Affinity Plus are driving financial wellness for staff with initiatives like emergency savings accounts and an employee-only branch.
Americans face challenges in retirement planning and rising debt. Credit unions can help them tackle that.
Inflation, rising interest rates, and global tensions are weighing on American consumers. These five graphs from Gallup show how Americans view their financial future.
Cooperatives across the country are taking a fresh look at employee motivation, with some moving toward a more holistic approach to compensation.
How Shoreline and Atomic credit unions align staff efforts with organizational goals to boost the bottom line and enhance member value.
Demands for hybrid or remote work and a stronger emphasis on company culture remain key recruitment trends four years after the pandemic.
The chief executive shares her vision on what it means to balance future vision with day-to-day imperatives.