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AI Beyond The Bot: How To Introduce AI Across Your Agent And Member Experiences

December 4, 2024 No Comments

Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across the customer experience landscape. While AI chatbots represent one key element of a modern member experience strategy, they’re just the beginning when it comes to creating a truly differentiated end-to-end

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Retail Delivery Grew In 2019 And Must Adapt In 2020

April 27, 2020 No Comments

Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact operational strategies, credit unions may shift focus to remote support networks in an effort to offer sustained member value.

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AI Beyond The Bot: How To Introduce AI Across Your Agent And Member Experiences

TTEC Digital December 4, 2024
Since generative AI burst onto the scene in 2022, AI chatbots or virtual agents have dominated the headlines—becoming a top investment priority for businesses across ...
Features

Member Experience Gets An Upgrade

November 3, 2024
Six credit unions offer their insights on what’s new in MX and what’s on the horizon for 2025 and beyond.
Features

No Bonuses, No Problem: Why Credit Unions Are Rethinking Incentive Models

August 19, 2024
Cooperatives across the country are taking a fresh look at employee motivation, with some moving toward a more holistic approach to compensation.
Features

Incentives That Power Performance And Improve Outcomes

August 19, 2024
How Shoreline and Atomic credit unions align staff efforts with organizational goals to boost the bottom line and enhance member value.
Features

Artificial Intelligence, Genuine Member Experience

March 4, 2024
Use cases of AI in financial services are still limited, but UFCU is showing how new technology can alleviate pain points and reduce friction.
Features

Jimmy Lovelace On Leadership

January 15, 2024
The chief experience officer helps Community First realize the benefits of humanizing the sales and service processes.
Blogs

Revenue And Loan Originations Increase Alongside Credit Union Hiring

July 10, 2023
Rate hikes and bank failures create concerns about market stability, but job numbers remain a beacon of optimism.
Graph Of The Week

Credit Union Compensation Is Not Keeping Up With Inflation

September 6, 2022
Wage growth for full-time equivalent employees has stayed well above the Consumer Price Index for years, but surging inflation has turned the tables, resulting in ...
Industry Insights

Retail Delivery Grew In 2019 And Must Adapt In 2020

April 27, 2020
Through 2019, traditional retail delivery continued to develop as credit unions increased branch and employee counts. In 2020, as the novel coronavirus begins to impact ...
Features

Tips For Managing (And Securing) Work From Home

April 13, 2020
Credit unions are optimizing work environments, integrating key systems, ensuring business continuity and cybersecurity, and adapting culture to new ways of working.
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