Q&A

Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.

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Meet The Member Experience Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of engagement and experience for credit union members.
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Hire For Culture. Train For Technical Skill.

LGFCU competes for technology and data hires in a competitive market. Here’s how it attracts the right talent.
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Meet The Payments Finalists For The 2020 Innovation Series

Innovative solutions that leverage every channel available from cards to text are brought to the forefront by the Payments category entries in our 2020 Innovation ...
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Seth Schaefer On Leadership

The Rivermark Community president and CEO began his career as webmaster and says the front-facing member experience is a priority now equal to back-end bookkeeping.
Features

Rules, Regulations, And Relationships: How WSECU Spreads Compliance Management Across The Enterprise

A committee approach allows the Washington cooperative to manage to an appropriate risk level while being a champion for members’ financial well-being.
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My First 90 Days: A Guide To CEO Onboarding

Doug Fecher, CEO of Wright-Patt Credit Union, offers a new leader advice on how to take the helm of a financial cooperative.
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What’s In A Name: Community Inclusion Manager

At Veridian Credit Union, Angela Weekley is nearing a decade of building bridges between cooperative and community.
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Meet The Mobile/Digital Finalists For The 2020 Innovation Series

These four innovators are pushing the envelope toward new levels of technological functionality in credit union land.
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Putting Portland Rentals Within Reach

Consolidated Community Credit Union includes a security deposit loan among its package of new mortgage products that address the housing crunch in the Northwestern city’s ...
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First Financial Creates In-House AI/ML Lending Experience

The Maryland credit union plans to soon go live with a decisioning system that provides speed, flexibility, and fairness.
Jim Morrell, Peninsula Community FCU

Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket court shape a culture of inclusive banking that serves members and employees.

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