Q&A

Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.

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Callahan Collections

A 3-Year Roadmap To Better BI

CAP COM FCU is on a forward-leaning data aggregation mission that crosses platforms and connects silos across the organization.
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A Strategy To Help Members Magnify Their Money

A coaching program at Wright-Patt Credit Union teaches members how to be responsible with money while enjoying life.
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Make It A Meeting Members Can’t Refuse

Based on member feedback, BECU now incorporates financial education into its annual meeting.
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Maurice Smith On Leadership

The CEO of LGFCU and Civic FCU discusses the importance of living with purpose, where he finds inspiration, and what credit unions really provide members.
Features

Pass It On: A Referral Program That Works

Member Mania couples a cash incentive with engagement expectations to draw in potential members as well as reward those who actively promote the credit union.
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Meet The Mobile Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of smartphone functionality in credit union land.
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Meet The Lending Finalists For The 2019 Innovation Series

These four innovators are pushing the envelope toward new levels of efficiency and service in credit union lending.
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The Right Tools To Make Tough Decisions

To create a culture of empowerment, Infinity FCU gives employees a vision to work toward, a decision-making model that managers stand behind, and ongoing training ...
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What’s In A Name: Chief Experience Officer

Stacy Armijo works across her enterprise and the community to promote member service and brand awareness at Amplify Credit Union.
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Chris Leggett On Leadership

The CEO of LGE Community Credit Union talks mentors, teams, and putting members first.
Jim Morrell, Peninsula Community FCU

Jim Morrell On Leadership

The CEO of Peninsula Community Federal Credit Union highlights how active listening and lessons from the basket court shape a culture of inclusive banking that serves members and employees.

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