Every Member Has A Story. Here’s How To Use Them.
Lessons from five credit unions on using member impact stories to inspire staff and boards, educate members, and add some pizzazz to social media accounts.
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Lessons from five credit unions on using member impact stories to inspire staff and boards, educate members, and add some pizzazz to social media accounts.
With all external-facing roles reporting to a central officer, teams are focusing less on function and more on members.
Peoples Advantage’s branch on wheels brings financial services to members who live in regions too rural to sustain a full-service branch.
The Illinois-based credit union has used analytics, AI, and more old-fashioned methods to keep members and deepen relationships.
Diverse job titles and responsibilities are helping leading institutions leverage data to make better decisions.
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People First FCU has worked to create a meaningful onboarding experience for new members without them ever having to visit a branch.
This year’s finalists offer new ways for credit unions to deepen and solidify relationships with members using AI, cloud-based services, and more.
This year’s financial wellness solutions provide inventive ways for credit unions to help members take control of their financial lives.
Credit unions must optimize their rewards programs to attract consumers willing to bank with any FI that meets their credit card needs.
Today’s financial landscape demands strategic adjustments and innovative solutions to navigate these turbulent times.
Mountain America’s Jennifer Tarazon helps create quality member experiences, no matter a member’s background.
The community development manager at Alltru FCU turned in her barbells for bank accounts and is building access one account at a time.
With the academic year over, students across the country are moving into internships — some of those young workers will be the future of the industry.
Rising costs, limited staffing and evolving compliance expectations are pushing leaders to reevaluate how and who should handle collections.
Credit union internship programs address equity and access, offering the extra credit students need as they prepare to enter the workforce.
Education Credit Union launched “90 Days, 900 Ways to Serve” in honor of its 90th anniversary. The institution surpassed that goal thanks to widespread employee buy-in and strong community ties.
The Massachusetts cooperative’s 2,300-square-foot full-service financial wellness office features fun and free interactive challenges that bring financial concepts to life.
Abound Credit Union has supported Western Kentucky University’s Personal Finance Summer Camp, an immersive, overnight, multi-day experience.
The growing risk of stagflation puts the Federal Reserve in a difficult position and raises the stakes on potential consequences for member finances, investment portfolios, and margin management.
A front-line immersive experience provides a new lens on training and employee experience for a longtime executive.
Look beyond the headlines to better understand what is driving current market trends and how they could impact credit union investment portfolios.