Impact Strategies From July 2022
Aaron Passman
A look back at stories from the last month showcasing how credit unions are making a difference in ways that go way beyond just banking.
Retail/MX
For Patelco, Growth Is The Icing On The Cupcake
A new shared location with a popular cupcake shop has reversed the credit union’s fortunes in San Ramon, CA, where one branch is now serving members better than two were previously.
Fight Fraud With Connected Experiences
Credit unions must invest in data to intelligently protect and serve members.
Prioritizing Member Service In P2P Transfers
It’s time for credit unions to take the best of Zelle and Venmo and put their own spin on those platforms.
When Banks Left The Community, Honor Credit Union Stepped In
After Huntingdon Bank closed several branches where the credit union has a presence, Honor purchased five of those locations so those communities wouldn’t be banking deserts.
Remaining Competitive Through Digital Lending
Credit union lending is expected to continue to grow for at least the remainder of this year, but institutions need a digital-first solution if they hope to compete.
Impact Strategies From July 2022
A look back at stories from the last month showcasing how credit unions are making a difference in ways that go way beyond just banking.
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Artificial Intelligence Yields Real Results For This Cooperative’s Short-Term Loan Product
Marc Rapport
First Financial of Maryland FCU built and is refining its own machine learning tools that vet more applications than the manual way while learning along the way.
Banking By Appointment: Leveraging New Technologies To Better Serve Members
Engageware
A growing number of credit unions are using appointment scheduling to manage staff more effectively and better meet consumers’ needs.
Hello, Venmo (Goodbye, Checking Account)
Marit Hoyem
Gen Z sees the P2P payments service as more than just a way to split the cost of a night out – it’s also a social platform and de facto checking account.
Fintech Adoption On The Rise
Aaron Passman
Consumers are taking to fintech at a rapid pace, according to a recent study, with those age 56 and older representing the fastest-growing user demographic.
Lessons From A Fintech’s First Year
Aaron Passman
Nearly 12 months after the launch of Dora, a credit union-backed fintech, one executive looks back at lessons learned and what comes next.
A Bus, A Bar, and A Basketball Court? Welcome To Vibrant’s New HQ
Toby Hayes
The Illinois-based credit union retrofitted a former Sam’s Club store in order to house its growing workforce, adding with a variety of unique features intended to make going to the office feel a little less like going to work.
How COVID-19 Pushed The SECU Foundation Out Of Its Comfort Zone
Aaron Passman
More targeted giving and other changes helped the foundation make a bigger difference in the lives of North Carolinians — especially those in rural and low-income communities.
A Mission-Forward Path To Pandemic Recovery
Symitar
In the age of digital, a “people-helping-people philosophy” is needed more than ever.
Leveraging Connected Experiences For An Enhanced Member Experience
PSCU
Positive member experiences across all channels facilitate high-value service, promote product adoption, and support communications that can be broadly delivered in a consistently engaging and personalized manner.