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How To Embed Analytical Minds Across An Organization

Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is based on the needs and request of the business units. Wings Financial Credit Union ($4.7B, Apple Valley, MN) reformed its business intelligence and analytics team two years ago with the

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A 4-Year Journey Into The Heart Of Analytics

Top-Level Takeaways Starting with a 2014 core conversion, St. Mary’s Bank has taken a four-year journey deeper into business intelligence and analytics. Before it could leverage the full power of analytics, the nation’s oldest credit union first needed employee buy-in to try a new reporting technology and automate hundreds of manual reports. Melissa Pomeroy was

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Industry Insights

Which Credit Union In Every State Returns The Most Value To Members?

An interactive graphic by Callahan & Associates highlights ROM leaders by state. Who's tops in your state?
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How Many Basis Points Does It Take To Keep A Member?

Fort Knox FCU is raising rates on its money market account to discourage members from taking their business elsewhere.
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An Incentive For Purpose, Not Personal Gain

Affinity Plus Federal Credit Union redirects incentive payouts on ancillary loan services to contribute to foundation funding.
Features

5 Stars For This Online Review Strategy

Consumers Credit Union’s 5 Star Difference program incents staff to identify positive promoters during member interactions.
Features

How To Embed Analytical Minds Across An Organization

Top-Level Takeaways A formal program at Wings Financial teaches participants to be resident BI experts within their business unit. The program length for participants is ...
Features

400,000 Reasons Truliant Has Automated Transaction Reconciliation

The North Carolina credit union is halfway through moving away from the time-consuming process of manual ledger reconciliation.
Callahan Collections

A 4-Year Journey Into The Heart Of Analytics

Top-Level Takeaways Starting with a 2014 core conversion, St. Mary’s Bank has taken a four-year journey deeper into business intelligence and analytics. Before it could ...
Features

What’s In A Name: Director Of Business Analytics

Carrie Jenkins is leading Centra Credit Union on a new journey into predictive analytics powered by a new core processing system and data warehouse solution.
Features

What’s In A Name: Vice President Of Loyalty And Employee Development

Laura Hansen’s role at Rogue Credit Union creates happy members and supports the staff that keep them that way.
Industry Insights

State In The Spotlight: Iowa

As the industry looks for ways to accelerate deposits, it appears Iowa credit unions are ahead of the curve with higher than average share growth.

CreditUnions.com Top Picks For 2025

The editorial team at Callahan & Associates weighs in on stories that defined 2025 through actionable strategies, meaningful insights, and perspectives that continue to influence the cooperative movement.

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