Aligning Recruitment Efforts With Boardroom Value
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Strategy
Your resource for the credit union industry’s best practices when working with boards and volunteers, regulators, strategy, member value, and CUSOs.
Top Strategy Articles
How To Build AI Strategy In Real Time (Part 1)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
2 Hot Takes On Member Growth
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable
The Last Straw And The Tipping Point
January 7, 2016
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One tech startup titan calls it quits while another touts hitting scale. Internet Archive FCU and CU Wallet see very different 2016s.
How To Manage Change In Vendor Management
December 28, 2015
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Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.
Element Builds Brand One Relationship At A Time
December 14, 2015
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Emotional appeal and product delivery shows behavioral economics at work at this West Virginia credit union.
3 Down, More Reg Relief On The Way?
December 9, 2015
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Huge transportation bill includes some credit union-friendly measures that may, or may not, be harbinger of more to come. Either way, they do provide some regulatory relief.
How To Manage Complaints And Overcome Crises
November 30, 2015
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Whether to complaints or internal vulnerabilities, credit unions must respond quickly and transparently to the questions and concerns of their memberships. The credit unions featured this week on CreditUnions.com demonstrate how to do this and more effectively.
Banking’s Not Getting “Uberized” But Analytics Do Matter
November 30, 2015
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Credit unions should get together to tackle data, overcome challenges, and compete.
How To Recover When The System Fails
November 30, 2015
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Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.
Outsource, Insource, Or Something In-Between?
November 9, 2015
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As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.
How Educators Insourced For Car-Buying Success
November 9, 2015
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It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
November 9, 2015
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Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
The Last Straw And The Tipping Point
One tech startup titan calls it quits while another touts hitting scale. Internet Archive FCU and CU Wallet see very different 2016s.
How To Manage Change In Vendor Management
Credit unions and CUSOs share how they tackle the burden of compliance, contract management, and more when it comes to working with third-party providers.
Element Builds Brand One Relationship At A Time
Emotional appeal and product delivery shows behavioral economics at work at this West Virginia credit union.
3 Down, More Reg Relief On The Way?
Huge transportation bill includes some credit union-friendly measures that may, or may not, be harbinger of more to come. Either way, they do provide some ...
How To Manage Complaints And Overcome Crises
Whether to complaints or internal vulnerabilities, credit unions must respond quickly and transparently to the questions and concerns of their memberships. The credit unions featured ...
How To Recover When The System Fails
Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.
Outsource, Insource, Or Something In-Between?
As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.
How Educators Insourced For Car-Buying Success
It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
Browse Topics
A Rewards Program That Relies On Relationships, Not Usage
Savana Morie
Nuvision’s Added Advantage program tracks member engagement across the credit union, then rewards relationships through better pricing and other perks.
Innovations Financial Bets Big On Small Business Lending
Aaron Passman
CDFI grant funding helps the Florida cooperative offer microloans for small businesses after many banks pulled out of its market.
How Marine Credit Union Shifted Its Foundation From Siloed To Symbiotic
Savana Morie
By aligning governance, leadership, and day to day operations, Marine Credit Union transformed its foundation from a parallel operation into a visible extension of the credit union brand.
How Today’s Market Is Stress-Testing Credit Union And Bank Earnings Models
Andrew Lepczyk
Credit union and bank earnings reflect different business objectives. Those differences matter for how financial institutions serve their markets.
The Case For Marketing That Doesn’t Lead With The Credit Union
Savana Morie
Whitefish Credit Union barely mentions itself in its member stories. Instead, its high-quality video storytelling spotlights people, businesses, and communities, building trust, advocacy, and impact that don’t always show up in traditional ROI metrics.
Exit Interview: Deb Vollmer
Aaron Passman
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
How Affinity FCU Became A Financial First Responder
Callahan & Associates
The New Jersey-New York metro credit union shares how a wellbeing-led strategy ensures members know where to turn first when life gets difficult.
Running With Scissors: The Bold Side Of Personalization
Callahan & Associates
To become skilled at personalization, credit unions must stop making assumptions about what resonates with members and start leveraging data to be sure.
A Short Guide To Compliance With The New Succession Planning Rule
Jennie Boden
Check all the right boxes while tying your credit union compliance efforts to strategy.
Industry Intelligence For Credit Union Leaders
Callahan & Associates
Looking for quarterly data coverage, expert analysis, lessons from leading credit unions, and more? Callahan has it covered. Comparing top-level performance and digging into the details has never been easier.
Banking’s Not Getting “Uberized” But Analytics Do Matter