Aligning Recruitment Efforts With Boardroom Value
A report from Quantum Governance reveals a gap between board recruitment priorities and the most valuable skills in governance.
Strategy
Your resource for the credit union industry’s best practices when working with boards and volunteers, regulators, strategy, member value, and CUSOs.
Top Strategy Articles
How To Build AI Strategy In Real Time (Part 1)
Six credit union leaders share how they are balancing innovation and governance while deploying new tools.
2 Hot Takes On Member Growth
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable
How To Recover When The System Fails
November 30, 2015
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Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.
Outsource, Insource, Or Something In-Between?
November 9, 2015
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As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.
How Educators Insourced For Car-Buying Success
November 9, 2015
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It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
November 9, 2015
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Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
DOE Targets University-Student Banking Relationships
November 5, 2015
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Credit union involvement seen as limited but experts say keep an eye on the bouncing ball nonetheless.
Fighting The Craft Beer Revolution
October 28, 2015
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In the face of flattening sales and craft beer competition, Big Beer decided to change the marketplace.
Reading The Roil Of Mortgage Regulations
October 22, 2015
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Not all dark waters as TRID changes take effect and HMDA changes announced, but much work remains.
Talking To Generation X And Millennials About Financial Investing
October 19, 2015
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Here are some things to think about to attract and serve new generations of self-directed investors.
How I Learned To Love Compliance
October 15, 2015
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A panel at BAI Retail Delivery focused on “turning lemons into lemonade” with a culture shift that makes compliance a customer service imperative.
3 Keys To Indirect Lending Success
October 12, 2015
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Loan origination solution should support robust auto-decisioning, dealer portal connections, and pricing options.
How To Recover When The System Fails
Careful planning and transparent communications bolster the beginning and end of disaster planning and business continuity.
Outsource, Insource, Or Something In-Between?
As the business model of credit unions evolves, leaders must decide how to allocate resources and where to invest time, money, and people.
How Educators Insourced For Car-Buying Success
It’s taken more than a decade, but this Wisconsin credit union has fine-tuned its car-buying services to benefit members and increase its loan portfolio.
Co-Sourcing: How 3 Credit Unions Collaborate On Back-Office Ops
Communication and a shared perspective allow this consortium to gain efficiencies in areas that are scalable and manageable with clear metrics and service level agreements.
DOE Targets University-Student Banking Relationships
Credit union involvement seen as limited but experts say keep an eye on the bouncing ball nonetheless.
Fighting The Craft Beer Revolution
In the face of flattening sales and craft beer competition, Big Beer decided to change the marketplace.
Reading The Roil Of Mortgage Regulations
Not all dark waters as TRID changes take effect and HMDA changes announced, but much work remains.
Talking To Generation X And Millennials About Financial Investing
Here are some things to think about to attract and serve new generations of self-directed investors.
How I Learned To Love Compliance
A panel at BAI Retail Delivery focused on “turning lemons into lemonade” with a culture shift that makes compliance a customer service imperative.
3 Keys To Indirect Lending Success
Loan origination solution should support robust auto-decisioning, dealer portal connections, and pricing options.
Browse Topics
Innovation Only Goes So Far Without Internal Alignment
Marc Rapport
Coastal Credit Union evaluates fintech through the lens of member value, strategic growth, and organizational readiness to implement new ideas.
Future Bets For Fintech
Rebecca Wessler
Credit unions are making decisions about where to build, invest, and partner as they balance today’s priorities with tomorrow’s opportunities.
Future Bets From Today’s Credit Unions
Marc Rapport
Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.
Competing For Gen Z, SMBs, And The Future Of Money
Callahan & Associates
Credit unions that enable seamless movement between fiat and digital assets position themselves as a trusted on- and off-ramp.
The Financial Readiness Gap: Credit Unions Evaluate It Every Day. But Who Builds It?
Callahan & Associates
The credit unions that win the next generation will be the ones that showed up early, when young members were forming habits and deciding whom to trust.
Defending Your Credit Union Against Fraud Means Fighting Fire With Smarter Fire
Callahan & Associates
The challenge is no longer whether to adopt AI, but how to adopt it responsibly with the right governance, the right partners, and the right balance between technology and human oversight.
Digital Assets Are Coming For Payments. Are Credit Unions Ready?
Andrew Lepczyk
McKinsey projects trillions of dollars in growth across digital assets, with money movement emerging as one of the biggest opportunities.
The Long Game For Fintech At FORUM Credit Union
Marc Rapport
The Indiana cooperative blends internal development with selective partnerships to meet members’ needs today now while positioning for what’s next.
Mission Fed Weighs Fintech Returns Against Real-World Fit
Marc Rapport
The San Diego cooperative leans on its CUSO and the CURQL network to make fintech investments, but member needs still guide which solutions ultimately make it into the credit union’s operations.
AI Boot Camp Is More Than Basic Training At Clearview FCU
Aaron Passman
Hands-on work with artificial intelligence tools is future-proofing staff members, giving them the confidence to adopt new technology and embrace efficiencies.