AI Makes An Instant Impact At TruStone Financial
The Minnesota cooperative is only a few months into it but already seeing significant operational gains.
Technology
Our Technology page is the best place for news on core processing, conversions, fintech partnerships, machine learning, AI, next-gen banking, and more.
Top Technology Articles
Better Core, Better Future
After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
Inside MSUFCU’s Approach To Innovation
From new brands to emerging fintech opportunities, CEO April Clobes outlines how and why the credit union is constantly pursuing new ventures.
Predictive Analytics In Play At BCU
July 13, 2020
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The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
Fighting Off Pandemic-Inspired Fraudsters
July 7, 2020
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Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
How To Complete A Merger … Remotely
June 17, 2020
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Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a plan to forge ahead.
Video Banking In The Bigger Member Services Picture
June 15, 2020
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Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.
How Are Credit Unions Managing Costs In A Time Of Crisis?
June 15, 2020
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Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.
Good Timing: Distributed Ledgers Launch During The Pandemic
June 8, 2020
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Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
3 Opportunities The Coronavirus Crisis Uncovers For Improving Credit Union Operations
May 28, 2020
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As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual operations.
Video Banking Comes Of Age In The Time Of COVID-19
May 25, 2020
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Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.
Top 5 Trends At The Terminal
May 18, 2020
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Terminal technology extends reach of contactless payments and more innovations.
Open APIs Open New Opportunities In Uncertain Times
May 18, 2020
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Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.
Predictive Analytics In Play At BCU
The suburban Chicago shop is building out models to prepare for a surge in delinquencies and charge-offs.
Fighting Off Pandemic-Inspired Fraudsters
Credit unions, insurers, and suppliers share tech tools for educating staff and members as fraudsters target coronavirus relief channels.
How To Complete A Merger … Remotely
Georgia’s Own Credit Union was months away from finalizing a merger when the coronavirus pandemic hit. Rather than hitting pause, the credit union devised a ...
Video Banking In The Bigger Member Services Picture
Video banking enables personalized and expert service at a distance and is a powerful component of a comprehensive strategy for supporting members online.
How Are Credit Unions Managing Costs In A Time Of Crisis?
Effective vendor contract negotiations are a key to managing costs when the need for bottom-line efficiency is great.
Good Timing: Distributed Ledgers Launch During The Pandemic
Several cooperatives are going live with blockchain-based contactless authentication after years on the drawing boards.
3 Opportunities The Coronavirus Crisis Uncovers For Improving Credit Union Operations
As financial institutions have had to pivot in response to the Coronavirus outbreak, credit unions are faced with unprecedented situations, challenging many of their usual ...
Video Banking Comes Of Age In The Time Of COVID-19
Service options that offer a personal touch at a safe distance are gaining in popularity among members and those who serve them.
Top 5 Trends At The Terminal
Terminal technology extends reach of contactless payments and more innovations.
Open APIs Open New Opportunities In Uncertain Times
Credit unions can connect to innovative third-party apps easily to compete with big banks and excel in member service.
Browse Topics
Member Experience Is Everything
Aaron Passman
Explore best practices to streamline service, inspire leadership engagement, and improve the member experience.
2 Hot Takes On Member Growth
Rebecca Wessler
Member growth is slowing. What can credit unions do about it? Callahan experts explore how purpose and financial wellbeing might be the key to sustainable member growth.
How Credit Unions Can Compete Through Omnichannel Member Experiences
Callahan & Associates
Futureproof your credit union. Learn how ASAPP Financial Technology’s bank.io OXP | Omnichannel Experience Platform supports credit unions as they compete against direct-to-consumer fintechs.
Why Service And Support Should Guide Your Technology Decisions
Callahan & Associates
Choosing the right credit union core technology provider helps members, employees, and the credit union thrive.
Insights From The Outside: Erling Amundson
Marc Rapport
When Erling Amundson made the jump from Fortune 500s to Langley Federal Credit Union, he brought a knack for member service and systems that listen, learn, and evolve.
3 Ways To Build A Better Member Experience
Rebecca Wessler
Credit unions improve the member experience through training, bilingual service, and bold branch strategies. Explore three stories that show what it takes to connect.
The Member Experience Revolution
Omar Shalabi
How changing consumer behavior is redefining branches as community spaces for advice, education, and connection.
How Credit Limits Impact Cardmember Usage And Loyalty
Callahan & Associates
Increases in credit limits strengthen trust and loyalty; denials risk driving cardholders away.
Don’t Wait For Data. FirstLook Analysis Is Available Today.
Callahan & Associates
Callahan & Associates provides an early look at quarterly performance results. Sneak a peek at the latest trends here.
Wright-Patt Turns Purpose Into Property For First-Time Homebuyers
Savana Morie
The Ohio credit union’s Sunshine Community Fund is backing new homes in Dayton, combining financial support, education, and cross-team collaboration to empower first-time buyers.