Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,
Randolph-Brooks FCU adopted an agency model for its marketing department more than a decade ago and has lessons to share for credit unions of all sizes.
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
When the pandemic grounded travel, the Oklahoma credit union had to change its week-long, on-site onboarding program. Here’s how it broke beyond video conferencing.
Georgia’s Own addresses emotional exhaustion among call center staff members now working at home.
Frequent testing and associate accountability help Orange County’s Credit Union spot would-be fraudsters before they attack.
A robust, yearlong training program at Bethpage FCU sets managers on a path to leadership at New York’s largest credit union.
Two Virginia credit unions find new ways to engage and train out-of-office call center employees.
Employees and employer benefit from homegrown e-learning initiative.
Doug Fecher, CEO of Wright-Patt Credit Union, dishes on why he joined the credit union industry and how other cooperatives can entice young, up-and-coming leaders to do the same.
Cooperatives across the country are taking a fresh look at employee motivation, with some moving toward a more holistic approach to compensation.
How Shoreline and Atomic credit unions align staff efforts with organizational goals to boost the bottom line and enhance member value.
Demands for hybrid or remote work and a stronger emphasis on company culture remain key recruitment trends four years after the pandemic.
The chief executive shares her vision on what it means to balance future vision with day-to-day imperatives.
With membership growth outpacing employee growth, member service representatives today are serving more members than they did five years ago.
Identifying and addressing pain points or gaps today will pave the way for a more stable and profitable future.
Bank purchases have become an increasingly popular expansion strategy. Here are five lessons from credit unions who’ve been through the trenches.
Originations, margins, and auto lending highlight a few of the key themes in the second quarter.
Whether a credit union selects a federal or state charter depends heavily on that institution’s regulatory needs and expansion goals.
From overcoming charter challenges to a focus on SEGs, Mountain America and United FCU outline how their growth trajectories extend beyond the state line.