Training

Features

Gesa Gives Students Meaningful Work Opportunities. Other Credit Unions Can, Too.

An internship program launched more than 20 years ago provides financial education and career enhancement for Washington state high school students.
Features

How Did West Community Craft A Better Approach To Talent Management?

The cooperative’s focus on staff excellence stems from a 10-year journey of improving processes and performance.
Features

ValleyStar Credit Union Taps Student Talent

A collaboration between the credit union and Virginia Tech is benefitting the credit union while also providing master’s degree candidates real-world business experience.
Blogs

8 Steps For Building A Purpose-Driven Growth Strategy

A well-defined purpose drives member and employee engagement, which in turn drives sustainable growth.
Features

How Credit Union Of Texas Turns Jobs Into Careers

A program at the Dallas cooperative commits time and resources to develop a deep bench of talent across all levels of management.
Features

CEO Onboarding: Tonita Webb, Verity Credit Union

Showing up as her true self helped Tonita Webb navigate her first foray into the corner office as CEO of Seattle’s Verity Credit Union.
Features

How Does Louisiana FCU Give Technology A Voice At The Table?

Eric Starkey became the credit union’s first CIO in 2021, bringing the needs of IT to the forefront and paving the way for an enterprise ...
Features

Best Practices For Contact Center Management

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.
Features

An Inside Look At Organizational Change

Methodologies to manage change abound, but these two credit unions have best practices and lessons learned that can apply to everyone.
Features

How Empower FCU Empowers Branch Employees

The Syracuse, NY-based credit union has put in place a “self-promotion” program to help branch employees advance their careers and earn a series of raises, ...

Is Revenge Savings A Fad? Or A Financial Shift?

After years of post-pandemic splurges for the well-to-do and inflationary pain for the less well off, more Americans are shifting to a discipline of saving. Here’s what that means for members and how credit unions can turn the trend into opportunity.

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