Virginia

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Best Practices For Contact Center Management

A quintet of cooperative leaders reflect on how to best train and support remote workers in ways that promote outstanding member service.

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How Has The Pandemic Changed Call Center Management?

From out-of-state recruitment to hiring bonuses and flexible scheduling, what was once seen as the bottom of the totem pole is now viewed as a prime position for many credit unions.

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How Data Analytics Helps Peoples Advantage Fulfill Its CDFI Mandate

New tools have allowed the Virginia-based credit union to maintain certification while getting staff buy-in on goals that grow the business and improve the lives of those it serves.

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4 Ways Credit Unions Make Tax Time Less Taxing

Through the Volunteer Income Tax Assistance program, cooperatives help prep and file tax returns for underserved community members.

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6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 2)

Making the most of business intelligence involves building bridges between departments byte by byte.

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6 Credit Unions Dish On Data Dashboards And Enterprise Collaboration (Part 1)

Making the most of business intelligence involves building bridges between departments byte by byte.

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Langley Members Help Other Homebuyers

A new program for first-time mortgage applicants intends to substantially reduce burdens around closing costs.

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Swipe, Dip, Tap: Contactless Offers A New Way To Pay

The pandemic has changed the way Americans use cards. That behavior might never be the same.

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4 Fabulous Onboarding Practices

HR leaders at cooperatives big and small share how they welcome new hires, from breaking bread to explaining the credit union difference.

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How 3 Credit Unions Are Handling The COVID-19 Vaccine

The coronavirus vaccine should soon be available to the general population. The federal government is not mandating vaccination; some state or local jurisdictions might. What will credit unions do?

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