On-Demand Webinars
Looking for inspiration on key topics facing credit unions? Browse our archive of on-demand industry webinars.
Digital Member Service: Transforming Member Experience for An On-Screen World
Watch the premiere of this new book, released September 1st, that delivers an insightful and comprehensive exploration of the ongoing digital transformation of customer service.
Member Engagement – What to expect and how to prepare for 2022
This webinar shares the results of a survey of credit union leaders and where and how they plan to prioritize, invest, and allocate resources for member engagement for 2022.
Digital Account Opening: Removing Friction and Enhancing the Member Experience
Baron Conway (SVP, head of digital and product management at Nuvision Federal Credit Union, $2.7B) and Courtney Rowan, vp, digital experience at Citadel Credit Union, $4.4B) discuss how they have taken on digital transformation and looked at ways to reduce friction and enhance the member experience.
2Q21 Trendwatch
Learn about the credit union performance trends gathered from 2Q 2021 data.
Lessons Learned: Fighting Financial Crime During and Post Covid-19
In this session, we share what lessons were learned during COVID, and how credit unions can employ new strategies to deal with financial crime during a digital transformation.
Staffing Your Contact Center for Digital Transformation
Learn how to staff and optimize your contact center for digital transformation.
The 5 Key Pillars of DEI
This session explores the 5 Key Pillars of DEI: Community Development, Board Governance, Management, Brand, and Culture.
Investment Trends & Insights For A Changing Economic Landscape
Callahan & Associates and Jason Haley, chief investment officer, ALM First, and Sam Taft, assistant vice president, business development, Trust for Credit Unions, hold a discussion about the latest economic and market insights along with investment trends based on 1Q 2021 Performance Data for all U.S. Credit Unions.
CU Strategies for a Broad Spectrum of Risk
This webinar features a panel discussion about economic volatility specific to increasing credit risk and the impacts that increasing credit risk will have on credit unions.
New Member Onboarding: Remove Friction And Create Member Delight
Member Loyalty Group shares insights gleaned from tracking member feedback and sentiment on the topic of onboarding.
Strategic Opportunities & Critical Governance Challenges
This webinar will outline how boards and CEOs can evolve their governance response pattern and to better capture strategic opportunities and avoid critical governance challenges.
Optimizing Credit Union Growth
Join Vizo for a dynamic webinar designed to equip your credit union with the insights and tools to thrive in this changing landscape.
Operational Excellence In Credit Union Commercial Real Estate
James Sampson, CEO of FileInvite, provides expert commentary centered on operational excellence in commercial real estate and credit unions in a rousing discussion with Callahan & Associates.
Credit Union Performance Benchmarking Trends
Come watch Callahan’s industry analytic experts explore how aspirational peer groups are being used in practice — and how you can apply the same methodology to meet your organization’s needs.
A Roadmap To Credit Union Growth
Join Callahan and Gallup as we share exclusive research and insights on how emotional engagement and the perception of care drive member loyalty and participation.
The 5 Technologies Driving the Credit Union of the Future
Join Trellance as they discuss the approaching technologies that will shape the future.
Evolving the Role of Supervisory Committees at Credit Unions
Join us for an enlightening conversation about the evolving role of supervisory committees at credit unions with industry expert Barry Pelagatti from RKL.
Agent Credit Card Programs: Structure, Strategy, and Impact
Join Elan and TRK for a candid conversation about how the agent model can help your credit union grow without overextending resources.
Beyond Bill Pay: Using RFP and Real-Time Payments To Deepen Member Relationships
Join us as we break down how RFP works today, what’s next for this capability on the RTP® network and FedNow® Service, and why credit unions should
How to Compete with Fintechs: A Dupaco Credit Union Success Story
Join Dupaco Credit Union and MANTL as they share how a modern, omnichannel approach to account opening has transformed Dupaco’s member experience and fueled business