For the past decade, the credit union’s head risk leader has been evangelizing the idea that everyone must be a risk manager to ensure the credit union stays on top of risk profile changes.
After more than four decades on the same system, Yolo FCU levels up to accommodate a massive field-of-membership expansion.
A training program from Associated Credit Union clears a pathway from class to career.
Senior leaders across multiple credit unions talk about how their organizations are tackling the explosive new iteration of artificial intelligence.
With the market shifting and buyers becoming choosier about their lenders, credit unions across the country are shifting how they approach mortgage lending.
South Carolina Federal Credit Union encourages staff members to get more heavily involved in its nonprofit work, but that involvement requires a bit of a balancing act.
There’s no question the C-suite is growing. In recent years, specialized roles such a chief risk officer, chief experience officer, chief digital officer, chief strategy officer, chief growth officer, and more have joined the ranks of CEO, COO, and CFO. At a high level, organizational charts at today’s credit union reflect the key responsibilities of
Top-Level Takeaways Members’ financial health and wellbeing are tied to mission, vision, and values statements at Teachers Credit Union. A formal training program provides guidance to front-line employees on how to build deeper connections during member interactions. Teachers Credit Union ($4.2B, South Bend, IN) ties the health and wellbeing of its members to its mission,
The California cooperative introduces an entirely new in-branch role as part of its organizational shift to promote wellbeing.
The user-friendly digital tools presented by this year’s solutions provide inventive ways for credit unions to offer a smart, interactive member experience.
Look beyond the headlines to discover the driving forces behind market trends and consider how they impact a credit union’s investment portfolio.
Six credit unions offer their insights on what’s new in MX and what’s on the horizon for 2025 and beyond.
Affinity Plus builds member engagement by focusing equally on a modern brick-and-mortar network plus the latest technologies for members and staff alike.
Understanding what constitutes a banking desert can help credit unions determine branching and outreach strategies for underserved communities.
The credit union jettisoned an outsourcing arrangement and hired more than 20 call center employees to unify retail and direct banking under a single member experience.
Service, innovation, and data don’t just enhance the member experience — they ensure relevancy and success in the future.
Filene Fellow Dr. Lamont Black explores AI’s transformative role in the credit union of the future.
How the country’s economic gains on paper fail to capture the financial strain millions of Americans face in their checkbook.
When properly used, cross-sell features in the account opening process can strengthen banking interactions.
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