Exit Interview: Deb Vollmer
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
The retired Langley FCU executive looks back on a career shaped by industry change, evolving leadership responsibility, and a constant focus on serving members first.
From the teller line to the corner office, CEO Cheryl Sio’s story spans five decades of industry transformation and enduring leadership lessons.
The veteran leader and Motor City hype man looks back on a career centered on living the “people helping people” philosophy.
BECU’s longtime chief marketer helped build the cooperative’s considerable legacy as an industry leader.
NAFCU’s long-time front man reflects on leadership, legacy, and what lies ahead.
The longtime CEO leaves behind four decades of league, corporates, and natural-person leadership, but he has some parting advice to share.
Montana’s Credit Unions’ longtime leader leaves a legacy of service, collaboration, and independence.
A half-century of service hasn’t come completely to an end for this pioneer of credit union innovation and diversity.
From the coin vault to the corner office, Dave Roughton looks back on a career and to the future of an industry with impact in mind.
Even after retirement, this longtime credit union executive plans to continue advocating for the industry.
First quarter data shows how rising costs are pushing consumers toward flexibility and reshaping borrowing and saving habits.

A dedicated CUSO holding company allows WSECU to move beyond building and back fintech partners it helps shape and scale.

Advancial FCU links internal service standards, employee feedback, and peer recognition to create a more consistent experience for both staff and members.

MSUFCU takes a hands-on approach to fintech, piloting solutions through its in-house lab before scaling and backing them through a wholly owned CUSO.

Affinity Plus FCU has a clear member service mantra: digital for daily, human when it’s hard. Its CEO and CFO share what that looks like in practice.

The New Hampshire cooperative shares how its fintech arm, Service Ventures, evaluates investments, balances risk, and defines success.

Industry leaders share how they approach fintech investment, balancing immediate needs with longer-term bets while keeping member value and mission at the center.

New data from Gallup shows half of all employees who work for companies that pay for AI tools use them. Credit unions are building their own momentum.

For Mike and Dave Valentine, the family business just happens to be credit unions. The father-son duo talk leadership styles, cooperative values, and the lessons they’ve learned from each other along the way.

People who are truly financially thriving have both means and a sense of security that comes from confidence about the future. Building that kind of emotional engagement requires a deliberate design of everyday interactions.