The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Room To Breathe And Plan Ahead

Heritage Financial Credit Union

A devoted couple, long-standing members of our credit union since 2016, found themselves in a difficult financial situation as they worked to support their daughter through college while managing a mortgage and multiple auto loans. Both the husband and wife were working tirelessly to assist their daughter by covering tuition fees that were charged to […]

A Smooth Transition At The Right Time

Tennessee Members 1st Federal Credit Union

Lifestyle and accessibility needs brought long-time members to the credit union to discuss home lending options. After deciding to sell their home and move in with their daughter, they were looking for ways to make the process as smooth and worthwhile as possible. Our loan officers were able to assist them with a HELOC so […]

Relief When Income Fell Short

Commodore Perry Federal Credit Union

An out-of-state member was laid off from work and was struggling to make loan payments with the limited income he was receiving through unemployment. We were able to help by offering a no-cost skip payment on one loan and filing a debt protection claim on the other loan. Because the unsecured loan had debt protection, […]

A Simple Change With Real Impact

Oswego County Federal Credit Union

A 64-year-old member of ours who lost her husband to a sudden heart attack about a year and a half ago called recently to ask for help. Since the loss of her husband, she has had to make significant changes to her budget and spending and wanted to see if there was any way to […]

Helping A Member Rebuild With Care

Commodore Perry Federal Credit Union

Early last spring, a member reached out to us in need of a new furnace for her home. During the application process, she mentioned that her credit was not in great shape, which prompted a conversation. She explained that she had lost her husband a few years ago and that prior to his passing, they […]

Creative Solutions For Lasting Security

Appalachian Community Federal Credit Union

A member of our credit union needed help purchasing the condo they were already renting. One member is on Social Security Disability and needed to remain in the condo because it is all on one level. He has mobility issues and has difficulty walking, and they did not want to move since doing so would […]

Charity Events

Family Trust Foundation Hosts 18th Annual Charity Golf Tournament

The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity ...
Other

From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference

Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit ...
Other

CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry

Credit unions facing complex challenges now have a trusted industry advisor to turn to: CUES Leadership & Organizational Services.
Marketing

NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the ...
Operations & HR

ALM First Welcomes Matt Motyka as Director, Advisory Services

Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt ...
Making A Difference

Free May 30 mixer to help entrepreneurs market their businesses

LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that ...
Personnel Promotions

Greater Texas Credit Union Promotes Lisa Back to EVP

Greater Texas|Aggieland Credit Union has promoted Lisa Back, CFO, to Executive Vice President. Since joining the credit union in late ...
Strategic Partnerships

Harvard Federal Credit Union Selects Arkatechture as Its Data Analytics Partner

Harvard Federal Credit Union is Partnering with Arkatechture to Strengthen Data Strategy, Enhance Decision-Making, and Deliver Greater Value to Members
Other

Redwood Credit Union celebrates local entrepreneurs during Small Business Month

During Small Business Month, Redwood Credit Union (RCU)—a full-service Northern California and Bay Area credit union providing personal and business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 08, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Hometown Bank Selects Square 1 Credit Suite by Suntell

Hometown Bank has selected the Square 1 Credit Suite by Suntell as its commercial loan management solution, reinforcing its commitment ...
Making A Difference

Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary

Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink ...
Marketing

Fort Worth Community Credit Union Announces Name Change to Worth Credit Union

Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will ...
Making A Difference

Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park

Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May ...
Strategic Partnerships

Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings

A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The ...
Operations & HR

Redwood Credit Union Elects Board of Directors

Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
Strategic Partnerships

CASE Credit Union and Team One Credit Union Announce Strategic Partnership

CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit ...
Technology

Alogent Earns Three Finalist Nominations at the 2026 PayTech Awards for AI Driven Fraud Prevention and Consumer and Business Payments

Alogent has been named a finalist in three categories at the PayTech Awards, earning recognition for Best AI Solution – ...
Industry Analysis & Trends

Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network

Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Other

Meriwest Credit Union Celebrates 65 Years of Member Focused Service

We’re proud to celebrate 65 years of partnership, progress, and community impact. From our roots serving IBM employees to supporting ...
Making A Difference

LAFCU celebrates graduates of financial education program aimed at strengthening community financial stability

LANSING, Mich. — For many participants, the Pathway to Financial Transformation program represents more than financial education — it’s a ...
Making A Difference

Employee-Led Giving at 3Rivers Drives $1.5M+ in Community Impact

I’m sharing a story from 3Rivers Credit Union on how our employee-led giving campaign has generated more than $1.5 million ...
Marketing

One Nevada Named a 2026 USA TODAY Top Workplaces Winner

LAS VEGAS, NV. – One Nevada Credit Union has been named a 2026 USA TODAY Top Workplaces Winner, joining an ...
Making A Difference

LAFCU offering $10,000 in grants to help individuals improve their financial futures

LANSING, Mich. — For many people, financial progress can be undone by one medical bill, one high-interest balance or one ...
Lending

CU STUDENT CHOICE MARKS 18 YEARS OF SERVICE WITH WORDS OF WISDOM AND SCHOLARSHIP DOLLARS

CU Student Choice, the leading provider of education financing solutions for credit unions, marked its 18th anniversary on May 5 ...
Making A Difference

Family Trust Federal Credit Union Renames Charitable Foundation

Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the ...
Strategic Partnerships

TW Lending Group Selects Square 1 Credit Suite by Suntell

TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment ...
Operations & HR

Tina Muth Promoted to Market President of Aggieland Credit Union

Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program

LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 01, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Charity Events

Family Trust Foundation Hosts 18th Annual Charity Golf Tournament

The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity ...
Other

From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference

Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit ...
Other

CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry

Credit unions facing complex challenges now have a trusted industry advisor to turn to: CUES Leadership & Organizational Services.
Marketing

NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the ...
Operations & HR

ALM First Welcomes Matt Motyka as Director, Advisory Services

Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt ...
Making A Difference

Free May 30 mixer to help entrepreneurs market their businesses

LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that ...
Personnel Promotions

Greater Texas Credit Union Promotes Lisa Back to EVP

Greater Texas|Aggieland Credit Union has promoted Lisa Back, CFO, to Executive Vice President. Since joining the credit union in late ...
Strategic Partnerships

Harvard Federal Credit Union Selects Arkatechture as Its Data Analytics Partner

Harvard Federal Credit Union is Partnering with Arkatechture to Strengthen Data Strategy, Enhance Decision-Making, and Deliver Greater Value to Members
Other

Redwood Credit Union celebrates local entrepreneurs during Small Business Month

During Small Business Month, Redwood Credit Union (RCU)—a full-service Northern California and Bay Area credit union providing personal and business ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 08, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Strategic Partnerships

Hometown Bank Selects Square 1 Credit Suite by Suntell

Hometown Bank has selected the Square 1 Credit Suite by Suntell as its commercial loan management solution, reinforcing its commitment ...
Making A Difference

Indiana Members Credit Union Announces 10th Anniversary Cancer Awareness Card Beneficiary

Indiana Members Credit Union is proud to celebrate the 10th anniversary of its Cancer Awareness Debit Card by naming Pink ...
Marketing

Fort Worth Community Credit Union Announces Name Change to Worth Credit Union

Fort Worth, Texas — May 1, 2026 — Fort Worth Community Credit Union is proud to announce that it will ...
Making A Difference

Coastal Credit Union Hosts Financial Education Field Trip for Title I Students at Coastal Music Park

Coastal Credit Union welcomed more than 60 students and volunteers to the Coastal Credit Union Music Park on Wednesday, May ...
Strategic Partnerships

Vizo Financial and TCT Risk Solutions Announce Strategic Partnership to Enhance Risk Management Offerings

A new partnership between Vizo Financial and TCT Risk Solutions gives credit unions access to specialized risk management solutions. The ...
Operations & HR

Redwood Credit Union Elects Board of Directors

Redwood Credit Union recently re-elected volunteer board members Debra Watts, David Gouin, and M. Christina Rivera.
Strategic Partnerships

CASE Credit Union and Team One Credit Union Announce Strategic Partnership

CASE Credit Union and Team One Credit Union announce a strategic partnership and planned merger, bringing together two Michigan-based credit ...
Technology

Alogent Earns Three Finalist Nominations at the 2026 PayTech Awards for AI Driven Fraud Prevention and Consumer and Business Payments

Alogent has been named a finalist in three categories at the PayTech Awards, earning recognition for Best AI Solution – ...
Industry Analysis & Trends

Quavo Fraud & Disputes Intelligence Report: Spirit Airlines Shutdown Triggers 1,000% Surge in Chargeback Claims Across Issuer Network

Quavo, Inc. (“Quavo”), the leading AI disputes technology partner and strategic advisor for financial institutions and technology companies, today announced ...
Other

Meriwest Credit Union Celebrates 65 Years of Member Focused Service

We’re proud to celebrate 65 years of partnership, progress, and community impact. From our roots serving IBM employees to supporting ...
Making A Difference

LAFCU celebrates graduates of financial education program aimed at strengthening community financial stability

LANSING, Mich. — For many participants, the Pathway to Financial Transformation program represents more than financial education — it’s a ...
Making A Difference

Employee-Led Giving at 3Rivers Drives $1.5M+ in Community Impact

I’m sharing a story from 3Rivers Credit Union on how our employee-led giving campaign has generated more than $1.5 million ...
Marketing

One Nevada Named a 2026 USA TODAY Top Workplaces Winner

LAS VEGAS, NV. – One Nevada Credit Union has been named a 2026 USA TODAY Top Workplaces Winner, joining an ...
Making A Difference

LAFCU offering $10,000 in grants to help individuals improve their financial futures

LANSING, Mich. — For many people, financial progress can be undone by one medical bill, one high-interest balance or one ...
Lending

CU STUDENT CHOICE MARKS 18 YEARS OF SERVICE WITH WORDS OF WISDOM AND SCHOLARSHIP DOLLARS

CU Student Choice, the leading provider of education financing solutions for credit unions, marked its 18th anniversary on May 5 ...
Making A Difference

Family Trust Federal Credit Union Renames Charitable Foundation

Family Trust Federal Credit Union (Family Trust) announced today that it has renamed its charitable foundation, formerly known as the ...
Strategic Partnerships

TW Lending Group Selects Square 1 Credit Suite by Suntell

TW Lending Group has selected the Square 1 Credit Suite by Suntell as its loan management solution, reinforcing its commitment ...
Operations & HR

Tina Muth Promoted to Market President of Aggieland Credit Union

Greater Texas Credit Union has promoted Tina Muth as Market President, leading strategic expansion and operations for the Aggieland Credit ...
Making A Difference

Peach State FCU C.A.R.E.S. Foundation Announces 2026 Recipients for Annual Scholarship Program

LAWRENCEVILLE, GA (May 1, 2026) – The Peach State FCU C.A.R.E.S. Foundation is proud to announce the recipients of its ...
Industry Analysis & Trends

Baker Market Update – Week in Review: May 01, 2026

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...

Family Trust Foundation Hosts 18th Annual Charity Golf Tournament

The Family Trust Foundation, the charitable arm of Family Trust Federal Credit Union, announced today its upcoming Family Trust Charity Golf Tournament, set to take ...

From Risk into Readiness: An Inside Look at Vizo Financial’s 2026 Risk Management Conference

Packed with educational sessions by risk management experts and opportunities to discuss ideas, as well as practical solutions, with credit union professionals, Vizo Financial’s 2026 ...

CUES Leadership & Organizational Services Brings Tailored Strategic Solutions to the Industry

Credit unions facing complex challenges now have a trusted industry advisor to turn to: CUES Leadership & Organizational Services.

NASCUS Opens Pierre Jay Award Nominations, Reveals 2026 Summit Agenda and Speakers

The National Association of State Credit Union Supervisors (NASCUS) is now accepting nominations for the 2026 Pierre Jay Award, the association’s highest recognition for individuals, ...

ALM First Welcomes Matt Motyka as Director, Advisory Services

Dallas, Texas – ALM First, a strategic partner to more than 350 financial institutions nationwide, is pleased to welcome Matt Motyka as a new Director, ...

Free May 30 mixer to help entrepreneurs market their businesses

LANSING, Mich. — For many entrepreneurs, having a strong business idea is only the beginning. Knowing how to tell that story, reach customers and build ...
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