The Member Story Project

The Member Story Project celebrates the powerful, personal moments between credit unions and the people they serve. Through heartfelt stories of real-life impact, this initiative highlights the moments when credit unions made a meaningful difference. Whether they offered support during a crisis, helped a dream come true, or simply showed up when it mattered most, these stories speak volumes.

They reflect the essence of the credit union movement: real people helping real people. We hope they inspire you as much as they inspire us.

Do you have a story to share? We’d love to hear it. Submit your story here and be featured on CreditUnions.com.

The Member Story Project is sponsored by Callahan & Associates

Paycheck Program Eases Shutdown Fears

Navy Federal Credit Union

This spring, Army Veteran Cassandra Clouse was concerned about the impact a possible government shutdown would have on her finances. Now an engineer at the Air Force Research Lab in Ohio, Cassandra feared an indefinite furlough, which would leave her without income she needed to pay regular bills. At the time, Cassandra had taken out […]

“Mr. Mayor” Finds His Way Home

Navy Federal Credit Union

When Air Force Veteran Gil Petrosino didn’t return from his daily walk in Lake Elsinore, CA, his wife Sherry feared the worst. As she searched the town, she spotted a crowd — and to her relief, Gil, in his 80s, was at the center, flanked by a police car and the town’s mayor, Natasha Johnson. […]

Nobody Else Came But Her

Navy Federal Credit Union

Navy Federal Credit Union is known for safeguarding its members’ financial health — but for Angelo Stone, the credit union’s care extended far beyond the expected. A loyal member since Navy Federal protected him from fraud years ago, Stone’s appreciation deepened last fall when assistant branch manager Joi Parker came to his rescue during a […]

Every Moment Matters — And These Belong To Blue

After the devastating loss of their son, Doug and Ramona were faced with overwhelming decisions and expenses. Thankfully, Lou from Blue stepped in — not just as a professional, but as a friend. From notarizing documents to helping with final arrangements, Lou supported them with dignity and heartfelt care. It’s this kind of service that […]

Five Generations, One Credit Union

Signet Federal Credit Union

It started in 1988, when one family member opened a single account at Signet Federal Credit Union. Nearly four decades later, that single account has grown into 22 accounts spanning five generations. Signet has been a part of major milestone, from first cars to dream cars, home remodels to farm equipment, consolidations to investments, and […]

Why I Love Securityplus FCU

I’ve been a member of Securityplus Federal Credit Union since 2013, and the credit union has consistently protected my financial interests. On several occasions, creditors claimed they had not received my payments. However, each time, I was able to visit the credit union, where staff provided all the necessary proof and payment trace information. Thanks […]

Making A Difference

Rivermark Donates $3 Million to Rebuilding Together PNW

March 13, 2025 For Immediate Release Rivermark Donates $3 Million to Rebuilding Together PNW PORTLAND, OR –The Rivermark Community Fund ...
Operations & HR

LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award

LGE Community Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 ...
Operations & HR

Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award

Vizo Financial has been named a Gallup Exceptional Workplace Award (GEWA) winner for the third consecutive year. Gallup analyzed team ...
Technology

Envisant Acquires IronSafe Software System

Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
Lending

ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE

Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Personnel Promotions

Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board

Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Operations & HR

Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion

Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
Strategic Partnerships

USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation

The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Strategic Partnerships

Southeast Financial Credit Union Signs New Core Agreement with Synergent

(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
Making A Difference

EECU Sponsors Disaster Preparedness Workshop

In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
Strategic Partnerships

FORUM Credit Union Selects CULA Vehicle Leasing Program

Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Personnel Promotions

Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer

Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
Personnel Promotions

LAFCU expands finance team with two new appointments

LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Making A Difference

Deadline nears for LAFCU essay contest offering $20K in scholarships

LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
Marketing

EECU Crowned Best Credit Union and Home Loans in North SLO County

Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: March 07, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Jon Looman joins LAFCU as vice president of facilities

LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
Other

LAFCU wins national award for Shields Up! Phase Two in SIAA competition

LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
Other

New Book Helps Credit Unions Drive Purpose-Driven Growth

Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
Operations & HR

LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation

Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
Making A Difference

SchoolsFirst FCU Enhances Partnership with Los Rios Community College District

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith

United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
New Product Releases

GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans

In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
New Product Releases

Intelligent Banking Solutions Launches SAFIRE-IQ

Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Making A Difference

Unitus Community Credit Union Earns LEED Certification for Tigard Facility

Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Technology

Cloudvirga completes enhanced integration with ICE Mortgage Technology

Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
Strategic Partnerships

IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software

IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers

Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
Other

TriVerity Announces Collection Academy 2025

TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Technology

Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions

Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...
Making A Difference

Rivermark Donates $3 Million to Rebuilding Together PNW

March 13, 2025 For Immediate Release Rivermark Donates $3 Million to Rebuilding Together PNW PORTLAND, OR –The Rivermark Community Fund ...
Operations & HR

LGE Community Credit Union honored with MemberXP ‘Best of the Best’ Award

LGE Community Credit Union is honored to announce that it has been recognized as a recipient of the prestigious 2025 ...
Operations & HR

Vizo Financial Wins Third Consecutive Gallup Exceptional Workplace Award

Vizo Financial has been named a Gallup Exceptional Workplace Award (GEWA) winner for the third consecutive year. Gallup analyzed team ...
Technology

Envisant Acquires IronSafe Software System

Envisant, the business subsidiary of the Illinois Credit Union League, has acquired the IronSafe software system from Trellance Cooperative Holdings, ...
Lending

ORIGENCE ANNOUNCES GENERAL BRADFORD SHWEDO AS A KEYNOTE SPEAKER FOR LENDING TECH LIVE ’25 CONFERENCE

Origence, a leading provider of lending technology solutions, announces General Bradford Shwedo as a keynote speaker for its Lending Tech ...
Personnel Promotions

Chartway Ventures Welcomes Jennifer Addabbo and Samantha Paxson to Board

Chartway Ventures, the wholly owned Credit Union Service Organization (CUSO) of Chartway Credit Union, welcomed Jennifer Addabbo and Samantha Paxson ...
Operations & HR

Boiling Springs Branch is Truliant’s Latest in Upstate S.C. Expansion

Truliant, a top 100 U.S. credit union, announced today the opening of a new branch location in Boiling Springs, S.C., ...
Strategic Partnerships

USSFCU Hosts Kenyan Delegation for Insightful Discussion on Global Financial Cooperation

The U.S. Senate Federal Credit Union (USSFCU) proudly hosted a distinguished delegation from Kenya for a lunch reception and discussion ...
Strategic Partnerships

Southeast Financial Credit Union Signs New Core Agreement with Synergent

(WESTBROOK, ME) – Synergent® is pleased to announce that Southeast Financial Credit Union has signed a new ten-year agreement for ...
Making A Difference

EECU Sponsors Disaster Preparedness Workshop

In light of an increasing number of disasters affecting communities nationwide, Educational Employees Credit Union (EECU) partnered with the Community ...
Strategic Partnerships

FORUM Credit Union Selects CULA Vehicle Leasing Program

Credit Union Leasing of America expands national footprint, extends reach in Indiana, bringing the benefits of leasing to more credit ...
Personnel Promotions

Service One Credit Union Announces Matt Hutcheson as Chief Financial Officer

Service One Credit Union announces the promotion of Matt Hutcheson to Chief Financial Officer. Hutcheson has been with Service One ...
Personnel Promotions

LAFCU expands finance team with two new appointments

LANSING, Mich. — LAFCU has strengthened its finance team with the addition of Samantha Goris as finance manager and Amy Vitale as financial analyst. Both ...
Making A Difference

Deadline nears for LAFCU essay contest offering $20K in scholarships

LANSING, Mich. — Michigan high school seniors have until March 31 to apply for LAFCU’s Write to Educate Essay Contest, which will award a total ...
Marketing

EECU Crowned Best Credit Union and Home Loans in North SLO County

Educational Employees Credit Union (EECU) is proud to announce its recognition in three categories of the 12th Annual Best of ...
Industry Analysis & Trends

Baker Market Update – Week in Review: March 07, 2025

Released every Friday, BMU is a brief and informative newsletter that provides financial institutions a review of the week’s economic ...
Personnel Promotions

Jon Looman joins LAFCU as vice president of facilities

LANSING, Mich. — LAFCU has welcomed Jon Looman as vice president of facilities, bringing decades of leadership experience and a deep understanding of the credit ...
Other

LAFCU wins national award for Shields Up! Phase Two in SIAA competition

LANSING, Mich. — LAFCU has won a national award in the 22nd Annual Service Industry Advertising Awards (SIAA) competition for the second phase of its ...
Other

New Book Helps Credit Unions Drive Purpose-Driven Growth

Washington, DC – Callahan & Associates is proud to announce the release of “Callahan’s Strategic Growth Framework”, a groundbreaking new book that provides credit union ...
Operations & HR

LGE Community Credit Union recognized with 2024 Gold Level Cigna Healthy Workforce Designation

Cigna Healthcare has selected LGE Community Credit Union as a recipient of their 2024 Gold Level Healthy Workforce Designation for ...
Making A Difference

SchoolsFirst FCU Enhances Partnership with Los Rios Community College District

SchoolsFirst Federal Credit Union, the largest credit union in California and the largest serving school employees and their families, today ...
Personnel Promotions

United Federal Credit Union Names Josh Munoz Mortgage Advisor in Fort Smith

United Federal Credit Union (United) has appointed Josh Munoz to the position of Mortgage Advisor at its branch at 5800 ...
New Product Releases

GTE Financial Celebrates 90th Anniversary with Exclusive Offers and Exciting Events for Tampa Bay Lightning Fans

In honor of GTE Financial’s 90th anniversary and continued commitment to the community, the credit union is excited to unveil ...
New Product Releases

Intelligent Banking Solutions Launches SAFIRE-IQ

Intelligent Banking Solutions, a leading provider of collections and risk management software, has launched SAFIRE-IQ (Streamlined Automation for Financial Institutions’ ...
Making A Difference

Unitus Community Credit Union Earns LEED Certification for Tigard Facility

Unitus Business Center-Tigard recognized with Silver Certification for environmental sustainability stewardship.
Technology

Cloudvirga completes enhanced integration with ICE Mortgage Technology

Mortgage point-of-sale (POS) provider Cloudvirga announced enhancements to its integration with ICE Mortgage Technology that will improve performance, security and ...
Strategic Partnerships

IntelliTrade Open Banking partners with Infintegration to facilitate Open Banking Integration to Core Systems and Software

IntelliTrade Open Banking is excited to announce that we have partnered with Infintegration which specializes in enabling integration to legacy ...
Lending

United Federal Credit Union to Offer Down Payment Assistance to Indiana Mortgage Borrowers

Securing funds for the down payment on a new home can be challenging to many borrowers, but a new agreement ...
Other

TriVerity Announces Collection Academy 2025

TriVerity, Velera’s leading delinquency management resource, has opened registration for its 2025 Collection Academy, taking place September 22-24, at the ...
Technology

Origence’s eContracting Solution to Streamline Indirect Auto Financing for Credit Unions

Origence, the leading lending technology solutions provider for credit unions, announced the expansion of its streamlined indirect auto financing solutions ...

SchoolsFirst FCU Raised More Than $3.3M for Children’s Miracle Network

I wanted to share some exciting news from SchoolsFirst Federal Credit Union: in 2025, the Credit Union contributed more than $3.3 million to support Children’s ...

Will Valadez Earns SPHR Credential, Advancing Strategic HR Leadership at Corporate Central

Corporate Central is proud to recognize Will Valadez for earning the Senior Professional in Human Resources (SPHR) certification, a prestigious credential administered by the HR ...

Registration Now Open for ALM First’s 2026 Derivatives Symposium

Dallas, TX – Registration is now open for ALM First’s 2026 Derivatives Symposium—a premier in-person mini-conference designed for treasury and risk professionals to deepen their ...

Corporate One Successfully Closes Inaugural Multi-Seller Prime Auto Securitization

Corporate One Federal Credit Union today announced the successful closing of its inaugural multi-seller prime auto loan securitization. This $335 million transaction marks Corporate One’s ...

Newsweek names Redwood Credit Union one of America’s Best Credit Unions for third year in a row

Newsweek has named Redwood Credit Union one of America’s Best Credit Unions, recognizing its member satisfaction, financial strength, and community impact for the third consecutive ...

SchoolsFirst Federal Credit Union Lowers Down Payment Requirements to Expand Mortgage Access for School Employees

SchoolsFirst Federal Credit Union, the largest Credit Union in California, is helping make home ownership a reality for school employees. The down payment requirement has ...
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